Poola Chaithanya Kumari

Project 1: Order to Cash (O2C) – Services Billing Project 2 – License Billing

• Managed invoicing, billing, cash/bank queries, and month-end closing using Softrax and Clarity.
• Ensured timely and accurate invoice flow to improve productivity and maximize cash flow.
• Prepared and sent customer invoices, and submitted credit/debit note requests as required.
• Handled client queries via centralized mailboxes, with proactive issue resolution.
• Worked on Global Cost Matrix, updating hourly cost rates by employee geo-location and designation.
• Validated customer credits raised by higher teams in Softrax.
• Processed training invoices by validating hours, releasing orders, raising invoices, and sending to customers.
• Resolved queries through manual chats and emails across multiple project zones.
• Performed batch file operations including email ID updates and invoice staging/dispatch based on delivery method.
• Raised credits for incorrect invoices and issued corrected invoices after stakeholder approvals.
• Mentored junior team members on effective financial analysis techniques, promoting professional development within the finance department.
• Mentored junior team members in financial analysis to support their professional development.
• Supported license billing operations, along with services billing responsibilities.
• Processed multiple order types: New Sale, New Project, New Logo, Multi-element, Add-ons, and Milestone-based orders.
• Released orders and generated invoices in Softrax; coordinated with teams to resolve issues.
• Created milestones as per order forms, validated amounts, generated invoices, and prepared batch files.

Client: Billing Apps (O2C)

• Handling the billing process successfully for three years, without any escalations.
• Responsible for the billing of 20 million per month as a team.
• Closing all BRQ’s approvals and invoicing within SLA, and I received many appreciations from the business and delivery for going the extra mile.
• Having a weekly review with the team to discuss the challenges and support them in fixing the issues.
• Mitigated process gaps and managed financial operational functions.