Poomani Venugopal
DevOps Engineer
Chennai
Summary
Experienced Application Management and Operation Support Engineer Over 17 years in IT, Including 5 years in Java-based web application development. Proficient in Scrum/Agile environments, Full Stack Development, and DevOps. Successful in incident management, root cause analysis, system optimization, and proactive problem resolution. Continuously improving application stability, performance, and user satisfaction with a results-driven approach.
Overview
18
18
years of professional experience
Work History
Technical Lead
Ford Through STGIT Infotech
01.2023 - Current
- Projects: FST / BOPS / Exela
- Actively involved in the analysis, development, bug fixing, and enhancement following Agile methodology and DevOps model.
- Involved in Development and integrated microservice Rest APIs on Google Cloud Platform, enhancing application modularity and scalability.
- Involved in Cluster Namespace migration of existing CI/CD tool - Tekton
- Debugged and resolved complex tickets, serving as Tier 3 technical support for platform users and overseas vendors.
- Providing support on Oracle to Postgres Database migration activity
- Coordinated with cross-department teams like Dev Enablement, DevSecOps, and Support to ensure seamless end-to-end software delivery process.
- Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
- Championed adoption of DevOps practices, streamlining development and operations to enhance product reliability.
Technical Lead
Ford, Through STGIT Infotech
01.2021 - 12.2023
- Projects: FST / BOPS
- Evaluated and recommended new tools and technologies that resulted in increased development efficiency and up-to-date technical skillsets within the team.
- Provided comprehensive development support for System Testing, User Acceptance Testing, and Production environments, deploying applications on CaaS environment running on OpenShift.
- Involved in Development and integrated Microservice built with Spring Boot, REST APIs on Google CloudRun job to interfacing with IERP system
- Implemented and configured self-monitoring strategies in Dynatrace to ensure proactive system stability and performance insights.
- Led Level 2/3 production support for critical enterprise Java applications, ensuring high availability and performance.
- Involved in implementing CaaS migration from 3.x to 4.x as part of organization wide activity
- Performed in-depth code analysis and refactoring of Java code to resolve complex bugs, optimize performance, and enhance application stability, resulting in 30% reduction in recurring incidents.
- Conducted comprehensive debugging and resolved high-priority tickets, providing Tier 3 technical support
- Collaborated effectively with cross-functional development and operations teams to resolve production outages, leveraging log monitoring for rapid diagnosis and resolution.
Sr. System Analyst
Ford, Through STGIT Infotech
08.2018 - 12.2020
- Projects: BOPS / CDE
- Actively involved in the analysis, development, bug fixing, and enhancement of Java applications following Agile methodology.
- Designed and implemented robust unit testing and integrated testing into the CI/CD pipeline (Ant, Jenkins) to ensure code quality and stability.
- Provided comprehensive development support for System Testing, User Acceptance Testing, and Production environments, deploying applications on IBM Liberty Server.
- Involved in Oracle Database version migration from 10.x to 12.x support
- Involved and supported on application Source code migration from AccuRev to GitHub
- Provided and completed the FTP to SFTP migration were receiving the payload from various source (Utility Servers/Mainframe)
System Analyst
Ford, Through STGIT Infotech
02.2016 - 07.2018
- Projects: EDB / CDE / BOPS
- Provided technical support for end-users, resolving issues promptly and effectively.
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
- Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
- Collaborated with business teams to gather detailed specifications for requirements analysis and issue resolution.
- Designed and developed robust Java applications based on J2EE using the struts framework.
- Performed Coding, Unit testing and Integration testing.
- Managed Service tickets, solving, scheduling and tracking it to closure.
- Creating and Managing knowledgebase process documents in SharePoint/EDMS
- Coordinated with various teams and Performed Disaster Recovery (TableTop/Physical DR) every year
- Provided production support whenever business user facing issues and getting requests through incident management console
- Involved in Monitoring and reviewing daily feeds from various interface systems
Senior Software Enginner
Ford, Through STGIT Infotech
06.2012 - 01.2016
- Projects: GRIMM / WCS / INCA
- Recruited and established a high-performing support team of four members, defining roles, responsibilities, and performance metrics.
- Drafted and formulated Service Level Agreements (SLAs / CIAs) under ITIL framework, ensuring adherence to service delivery standards.
- Followed end to end ITIL Process and documenting the entire project phase and maintained in sharepoint for Security Audit
- Involved and conducted Disaster Recover tests for applications to make sure the application availability as part of policy process
- Collaborated with Application Development team and other stake holders to get the proper sign-offs for application deployment as part of delivery and support process
- Played a mixed role encompassing development, test, deployment, and project management, also contributing to end-to-end solution delivery.
- Cultivated and maintained strong relationships with end-users, actively collecting customer feedback to drive continuous improvement in user experience.
Software Engineer
Prodapt Solutions
04.2007 - 05.2012
- Projects: 911 Net / Windstream, USA
- Functioned on a large support team in close collaboration with the Application Development & Maintenance (ADM) teams.
- Performed analysis, design, coding and testing based on the Functional Requirements.
- Executed and Reviewed Code and Test Cases providing review comments for the team members.
- Actively participated in the Requirement Gathering meetings with the Client Team (BA).
- Developed highly interactive and customized UIs using JavaScript, HTML, JSP, and CSS to improve functionality of web applications.
- Provided status reports regarding tasks and issues encountered to the Manager for timely escalations when necessary.
- Managed Service tickets, solving, scheduling and tracking it to closure.
- Performed Coding, Unit testing and Integration testing and Ensured that the programs adhere to Coding standards and Review checklists.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
- Developed reusable components that significantly reduced development effort on multiple projects.
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
- Analyzed proposed technical solutions based on customer requirements.
Education
Master of Science - IT&M
Periyar University
Salem, Tamil Nadu 04.2001 -
Bachelor of Science - Physics
Bharathiar University
Coimbatore 04.2001 -
Skills
Java / J2EE, SQL, Phython, RestAPI
Cloud: GCP, AWS
Database: ORACLE, MySQL
CI/CD: (Tekton / Jenkins)
Agile/Scrum: Rally/JIRA
DynaTrace / Splunk
DevOps: Docker/Kubernetes
Source Control: AccuRev / Git / GitHub
IDE: IntelliJ / Eclipse / VS Code
Tools: Postman, WinSCP, Putty, Remedy, ServiceNow
Timeline
Technical Lead
Ford Through STGIT Infotech
01.2023 - Current
Technical Lead
Ford, Through STGIT Infotech
01.2021 - 12.2023
Sr. System Analyst
Ford, Through STGIT Infotech
08.2018 - 12.2020
System Analyst
Ford, Through STGIT Infotech
02.2016 - 07.2018
Senior Software Enginner
Ford, Through STGIT Infotech
06.2012 - 01.2016
Software Engineer
Prodapt Solutions
04.2007 - 05.2012
Master of Science - IT&M
Periyar University
04.2001 -
Bachelor of Science - Physics
Bharathiar University
04.2001 -
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