POONAM BHAWARI

Data Engineer

RBL Bank

07.2022 - Current

Automated Banking Reports via ADF: Migrated critical manual banking reports to Azure Data Factory, reducing manual effort by 83%, increasing process efficiency, and ensuring data accuracy and compliance.
End-to-End Automation of LTI (Long Term Inactive) Customer Process: Designed and implemented a fully automated pipeline for the LTI customer identification and reporting process, achieving 95% automation, and improving data traceability and turnaround time.
Campaign Communication Workflows: Developed ADF pipelines to streamline customer communication campaigns, enabling timely delivery of messages based on segmentation and campaign triggers.
SNP/EMI (Split and Pay) Process Optimization: Automated multiple sub-processes and validation steps in the SNP/EMI data flow, significantly reducing manual intervention, and increasing operational efficiency.
Insurance Data Audit Automation: Built data pipelines to support audit and compliance reporting for insurance-related datasets, ensuring clean, traceable, and regulation-ready outputs.
ITSM Request Management: Proactively handle ITSM (IT Service Management) requests related to data sharing and access, ensuring timely ticket assignment, resolution tracking, and stakeholder coordination.
Credit Limit Increase (CLI) Process Support: Manage the CLI process end-to-end, including base data loading, issue resolution, and customer-level support, ensuring seamless updates and accurate data handling.
I took the initiative to organize and lead multiple office events and employee engagement activities, contributing to a positive work environment and team bonding beyond regular project responsibilities.

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