Poonam Bora
DY. MANAGER - GENERAL AFFAIRS (ADMINISTRATION)
Greater Noida
Summary
Highly organized and detail-oriented Administrative Professional with 20 years of experience in communication, travel coordination, airline negotiations, housekeeping management, school administration, and cultural activities. Adept at handling multi-faceted administrative tasks efficiently, ensuring smooth operations and effective communication within departments.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Deputy Manager - General Affairs
LG Electronics India Pvt. Ltd
01.2020 - Current
- Travel Management involves overseeing and coordinating all aspects of business travel within organization
- We aims to optimize travel arrangements, enhance traveler satisfaction, and achieve cost efficiencies while ensuring compliance with organizational policies and regulatory requirements
- Travel desk covers approx
- 3000 employees including Noida Corporate/ Gr
- Noida Mfg./ All India Branch and Group Booking
- Key aspects include:
- Monitoring Flight booking at all India level
- Handling Group bookings
- Liaison with Airlines
- Corporate agreements renewal with all Airlines
- Quarterly biz Overview with Airlines
- Getting best deals with add on services
- Monthly reconciliation and timely payments
- Communication Management: Managing employee mobile services involves making sure that productivity, accessibility, and communication are all done smoothly
- Serving Noida Corporate with mobile facilities and providing extended help for any service-related issues to all India branches
- Here's a brief guide:
- Processing the new mobile connections, ensuring each SIM card is registered and functional for new employees
- Selecting appropriate mobile plans (voice, data, messaging) as per organizational criteria
- Providing guest sim to HQ visitors and taking back once leaving India
- De-activation of sim while employees exit
- NOC issuance in case of porting the number for resigned employees
- Porting mobile numbers incase of transfer within organization
- Monthly Invoice checking & processing
- Supporting Pan India in porting with new telecom partner
- Network and Internet disruption issues handling by setting up new Airtel towers and system Up-gradation in various LG sites
- Sim swapping in case of lost/damaged sim
- Updating employee mobile list for internal uses
- Canteen Management:
- Managing the canteen and catering services, and working in a hands-on capacity, to provide staff with high quality, wholesome and nutritionally balanced food
- Ensuring that the canteen and catering services are well-run, cost-effective and financially self-supporting
- Leading and developing a professional and enthusiastic team, ensuring that they are well trained and supported
- Ensure food is prepared, presented and stored following all food handling and hygiene requirements
- Weekly meetings for finalizing Menu
- Invoice checking and processing
- Golf Membership: Supporting Golf membership to all Directors and Korean employees and families
- Golf Membership management for Directors / Timely Renewal /Inclusion of new members
- Transferring the membership from existing director to new director
- Completing all the formalities and documentation for applying membership
- Making sure the golf cards are returned before departing for Korea
- Follow ups for quarterly membership payment to Vendor
- Extended support to any query and assistance
- Support to all Korean employees for their membership purchase, renewal and payments
Executive Assistant - Managing Director
01.2010 - 01.2020
- Maintain a high level of confidentiality
- Devising and maintaining office systems, including data management and filing
- Maintain financial records and make basic math computations quickly and accurately
- Meeting and greeting visitors at all levels of seniority;
- Knowledge and ability of record keeping methods, keyboarding and preparation of correspondence
- Work independently and organize complex clerical tasks
- Maintain efficient office procedures and a system for keeping track of requested actions and reports
- Organizing travel and preparing complex travel itineraries
- Screening phone calls, enquiries and requests, and handling them when appropriate
- Meet strict timelines and perform multiple tasks
- Work harmoniously with individuals and groups of employees
- Skill and knowledge in the operation, use and care of office equipment
- Ability to be flexible and adaptable in a variety of situations
- Accomplish work responsibilities with minimum supervision
- Knowledge of the functions of the various parts of the assigned department
- Organizing and maintaining diaries and making appointments;
- Dealing with incoming email, faxes and post, often corresponding on behalf of the manager;
- Implementing new procedures and administrative system
- Knowledge and proficiency in the use of technology (i.e
- Computers, word processing, database spreadsheet programs and power point)
- Maintains department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel
- Secures information by completing database backups
- Contributes to team effort by accomplishing related results as needed
- Producing documents, briefing papers, reports and presentations;
- Organizing and attending meetings and ensuring the manager is well prepared for meetings;
- Liaising with clients, suppliers and other staff
- Reading, Monitoring and Responding to the boss's email
Admin Executive - Facility Management
Johnson Controls Pvt. Ltd.
01.2007 - 01.2009
- Company Overview: (Site- Fiserv India Pvt
- Ltd
- Noida)
- To make the all arrangements for client visit
- Making of canteen consumption report
- To ensure all employees is well informed of the resources available
- To arrange the all facility for new joiners
- To arrange the shifting of employees according their project requirements
- To prepare all the WMR & MMR Reports
- To keep a complete track of all the vendors and current market trends
- To develop vendors and relation for backup as a part of crisis of management
- Suggestion of vendors for administration
- To control the coupon distribution process of the entire facility
- Make surprise visits in the vendor's kitchen/in house kitchen
- Take the facility round on daily basis to improve the house keeping services
- (Site- Fiserv India Pvt
- Ltd
- Noida)
Insurance Advisor - Travel Insurance
ICICI Lombard- General Insurance Co.Ltd.
02.2006 - 03.2007
Customer Support Officer
IDBI Bank
05.2004 - 02.2006
Education
Post Graduation - Business Administration And Management
Symbiosis Open Education Society
Pune11.2026
Bachelor of Arts -
Delhi University
06.2008
12th - undefined
CBSE Board
Delhi10th - undefined
CBSE Board
DelhiAdvance diploma - Computer Application
Skills
Administrative Support & Office Management
Travel Coordination & Airline Liaison
Communication & Correspondence Handling
Housekeeping & Facility Management
Cultural Sensitivities
School Administration & Event Coordination
Calendar & Schedule Management
Problem-Solving & Decision-Making
Multitasking & Time Management
Awards
- Awarded as Best Junior Board member multiple times.
- Awarded with 'LG Great People Award'.
- Visited South Korea for benchmarking best practices.
Personal Information
- Date of Birth: 09/09/84
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Deputy Manager - General Affairs
LG Electronics India Pvt. Ltd
01.2020 - Current
Executive Assistant - Managing Director
01.2010 - 01.2020
Admin Executive - Facility Management
Johnson Controls Pvt. Ltd.
01.2007 - 01.2009
Insurance Advisor - Travel Insurance
ICICI Lombard- General Insurance Co.Ltd.
02.2006 - 03.2007
Customer Support Officer
IDBI Bank
05.2004 - 02.2006
12th - undefined
CBSE Board
10th - undefined
CBSE Board
Advance diploma - Computer Application
Post Graduation - Business Administration And Management
Symbiosis Open Education Society
Bachelor of Arts -
Delhi University