Assistant Sales Leader
Poonam Chhetri
Etech global service
7
years of professional experience
2
Languages
An ambitious and responsible professional committed to gaining experience and expanding knowledge in sales, management, and consultancy. A collaborative and adaptable team player focused on achieving organizational goals and driving performance with integrity and accountability, contributing to both personal and organizational growth.
Work History
Assistant Sales Leader
3 Years 10 Months- Focused on creating loyal customers through vivid customer experiences.
- Achieved customer experience benchmark by implementing effective service strategies.
- Addressing customer inquiries and recommending the best deals and plans based on their requirements.
- Maintained key performance indicators (KPIs) to enhance service and sales outcomes.
- Monitored sales chats, using quality standards to guide representative performance.
- Coordinated daily team operations and facilitated client communication to support sales leaders at Etech global service.
- Coached team members on product knowledge, service scripts, and selling techniques.
- Scheduled shifts and coordinated coverage across Etech global service sales operations.
Customer Relationship Executive
1 Year- Maintained relationships with clients to ensure satisfaction and retention.
- Handled client interactions directly to address needs and concerns.
- Tracking of customers' preference to help build effective relationships.
Relationship manager
1 Year- Developed and maintained strong relationships with current and potential clients, enhancing customer loyalty and satisfaction.
- Taking responsibilities of walking customers and consulting them for the perfect car.
- Conducted after-sales visits to customers' homes and offices to gather feedback on their vehicles and address any concerns.
Customer Relationship Executive
- Cultivated strong partnerships with clients to enhance collaboration.
- Managed and coordinated the end-to-end delivery process, ensuring timely and accurate order fulfillment.
- Maintained detailed records of customer interactions and delivery statuses, facilitating feedback analysis for continuous process improvement.
Education
HSC
Skills
Sales operations
Client retention
Sales analytics
Deadline managementss
Shift scheduling
Coaching performance
Communication skills
Ability to multitask
Deadline management
Network building
Adaptability
Computer Literacy
Excellent soft skills
Interpretation skills
Languages
Hindi, English
Awards
Top Performer in GA sales, Top Performer and Runner up for VHI sales
Declaration
I hereby, Declare that the information provided above is true & correct to the best of my knowledge.
Languages
English
C2
Proficient
Hindi
C1
Advanced
Timeline
Assistant Sales Leader
Etech global service
01.2023 - CurrentRead More
Customer Relationship Executive
Supernova Kia
01.2022 - 01.2023Read More
Relationship manager
Concept MG
01.2021 - 01.2022Read More
Customer Relationship Executive
BMW autohaus
01.2020 - 01.2020Read More
Lakshmipat Singhania School
HSC
01.2017Read More