Summary
Overview
Work History
Education
Skills
Projects
Internship
Achievements & Extra-Curricular Activities
Languages
Timeline
Generic

Poonam Chothani

Noida

Summary

Driven data analyst skilled in Python, SQL, and Power BI, delivering impactful insights through automation and visualization. Proven ability to enhance decision-making with clear, concise reporting.

Overview

7
7
years of professional experience

Work History

Freelance Data Analyst

Remote
Noida
10.2024 - Current
  • Delivered data analysis and visualization solutions using Power BI, Python, and SQL for various clients.
  • Built dashboards to track key performance indicators and business metrics.
  • Developed automated data cleaning scripts and performed exploratory data analysis.
  • Extracted and managed data from databases using SQL queries.
  • Communicated findings in clear reports to support decision-making.

Quality Assurance Analyst

CareerMonsters
Noida
11.2021 - Current
  • Audited support interactions to ensure quality standards and SLA compliance.
  • Provided feedback to agents to improve communication, product knowledge, and resolution skills.
  • Partnered with QA and training teams to streamline processes and enhance documentation.
  • Created monthly newsletters to highlight team achievements and boost internal engagement.
  • Processed and tracked customer orders; coordinated with logistics to ensure timely delivery.
  • Resolved order discrepancies and customer issues, ensuring high service standards.
  • Maintained accurate records using CRM and ERP tools to support operations.

Associate Client Support Specialist

CareerBuilder
Noida
05.2019 - 11.2021
  • Provided technical support for job portal users across the US, Canada, and Australia, addressing platform and access issues.
  • Troubleshot and resolved website errors through clear communication and efficient problem-solving.
  • Collaborated with engineering teams to enhance issue tracking systems and streamline resolution workflows.

Associate Technical Support Specialist

Tech Mahindra
Noida
06.2018 - 05.2019
  • Resolved client-side networking issues using customized troubleshooting approaches to ensure minimal downtime.
  • Delivered training and created user-friendly documentation for networking device support.
  • Conducted phone-based sales, effectively promoting products and closing deals to support company revenue goals.

Education

PGP in Data Science And Machine Learning - Data Science

Intellipaat
Remote
05-2024

Bachelors of Engineering - Mechanical Engineering - 8.02 CGPA

Mahakal Institute of Technology
Ujjain, Madhya Pradesh
06-2018

Higher Secondary - 66% -

Ujjain Public School
Ujjain, Madhya Pradesh
06-2024

Senior Secondary - 83.16% -

Ujjain Public Schoo;
Ujjain, Madhya Pradesh
06-2012

Skills

Data Analysis & Tools

  • Python (Pandas, NumPy, Matplotlib, Seaborn)
  • SQL (data extraction, joins, aggregations)
  • Power BI (dashboard creation, data modeling)
  • Excel (advanced functions, PivotTables, charts)
  • Data cleaning and preprocessing
  • Exploratory data analysis (EDA)

Visualization and reporting

  • Building interactive dashboards (Power BI, Excel)
  • Visualizing trends and insights for nontechnical stakeholders
  • Presenting findings to support business decisions

Transferable skills

  • Strong problem-solving and critical thinking
  • Communication across teams and with clients
  • Experience working with customer or business data
  • Fast learner with a growth mindset, and adaptability

Projects

  • Freelance data analyst: built dashboards in Power BI, automated data tasks with Python, and used SQL for data extraction and reporting
  • Sales forecasting: developed ML models to predict sales and align supply-demand patterns
  • Revenue prediction: created a regression model to estimate restaurant revenue from transactional data
  • Flight price prediction: Forecasted airfare trends using booking data
  • AC load estimator: designed a tool to calculate AC needs; visualized results in Power BI
  • Drone study: Analyzed real-world drone use in agriculture, logistics, and healthcare

Internship

  • Kirloskar Brothers Limited, Dewas – Supported the procurement team by coordinating raw material flow and maintaining accurate procurement documentation.

Achievements & Extra-Curricular Activities

  • Gold medalist, state volleyball championship
  • Winner, state and district-level swimming competitions
  • Active participation in throwball, leg cricket, and badminton tournaments
  • Engaged in college cultural events, including dance and ramp walk

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
German
Elementary (A2)
A2

Timeline

Freelance Data Analyst

Remote
10.2024 - Current

Quality Assurance Analyst

CareerMonsters
11.2021 - Current

Associate Client Support Specialist

CareerBuilder
05.2019 - 11.2021

Associate Technical Support Specialist

Tech Mahindra
06.2018 - 05.2019

PGP in Data Science And Machine Learning - Data Science

Intellipaat

Bachelors of Engineering - Mechanical Engineering - 8.02 CGPA

Mahakal Institute of Technology

Higher Secondary - 66% -

Ujjain Public School

Senior Secondary - 83.16% -

Ujjain Public Schoo;

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Poonam Chothani