Summary
Overview
Work History
Education
Skills
Achievements Awards
Timeline
Generic

POONAM GANGWAR

Gurgaon

Summary

Results-driven operations and risk management professional with expertise in handling trade-related claims and CSDR penalties across Equity, Fixed Income, Securities Lending, and Collateral. Skilled in investigating and resolving complex claims, cash break reconciliation, and driving process improvements. Strong collaborator with internal and external stakeholders, focused on risk mitigation, regulatory compliance, and operational efficiency in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Transaction Management - Claims and CSDR Penalty

BlackRock
05.2023 - Current



  • Managing the End-to-End Process of Claims and CSDR Penalties: Overseeing the complete lifecycle of claims and CSDR (Central Securities Depositories Regulation) penalties related to Equity, Fixed Income, Securities Lending, and Collateral trades. This includes recording new claims, conducting thorough investigations to determine root causes, and ensuring timely resolution to mitigate financial and reputational risks.
  • Stakeholder Engagement and Issue Resolution: Regularly coordinating with both internal departments (such as Operations, Legal, Compliance, and Risk teams) and external stakeholders (counterparties, custodians, and clients) through structured calls and meetings. These engagements focus on investigating issues, resolving discrepancies, and facilitating effective communication to ensure alignment on resolutions and process adherence.
  • Driving Process Improvements: Collaborating with internal teams to identify inefficiencies and areas for development within the claims and penalty management processes. Contributing to initiatives aimed at enhancing automation, improving data quality, and strengthening internal controls to prevent recurrence of issues.
  • Cash Break Reconciliation: Monitoring and reconciling cash breaks that emerge as part of the claims and penalties process. This includes identifying and investigating mismatches, ensuring accurate accounting entries, and coordinating with relevant teams to clear outstanding items in a timely manner.
  • Risk Mitigation through Root Cause Analysis: Conducting comprehensive evaluations of the reasons behind claims and penalties, including settlement failures and process lapses. Implementing corrective and preventive measures to reduce exposure to financial penalties and improve the overall settlement efficiency and operational risk profile.


Security lending receivable and reconciliation senior analyst

BlackRock
05.2022 - 05.2023
  • Daily BAU - Maintaining trackers, marking value dates, sending data to respective borrowers and custodians, preparing reports, sending pre advices, taking care of group mail box.
  • Reconciling manufactured incomes - Dividend received on security lended from different counterparties with accruals in Aladdin dashboard.
  • Weekly calls with brokers for outstanding claims and to resolve any discrepancy related to currency, div rate, tax rate and quantity.
  • Managing cash breaks in Alladin - Investigate, resolving or annotating them regularly.
  • Taking care of tax disputes on claims.
  • Preparing Taiwan claims with respective to F69 report.
  • Providing Swift to custodian for payment reconciliations.

Senior executive

Coforge Limited
09.2017 - 05.2022
  • Transaction processing Cash and Trade including Equities, Derivatives, Hedge funds, Mutual funds, ETFs.
  • Bonds, Foreign exchange, trade settlement and trade life cycle management, free movement, and ensure corporate action events are correctly reflected.
  • Trade confirmation and amending failed transactions to match it with counterparties.
  • Looking after the different activities of trade lifecycle like trade processing (all capital activities), reconciliation, trade settlement, NAV reporting. (Bonds, MF and Hedge funds).
  • Processed Reconciliation of stock and cash to ensure the exceptions noted have no NAV impact and item cleared are treated correctly on (TLM).
  • Preparing & presenting various weekly/monthly MIS reports pertaining to process Productivity, errors and utilization(using Vlookup, Hlookup, Pivot table).
  • Asset transfer (MF, Traditional asset) from one account to other through Loader and manually.
  • Processed Client account of High-Net-worth team (Wealth management), performing root-cause analysis.
  • Ensure adherence to the SLA's - productivity, turn-around-time, and accuracy for the process.
  • Providing cross training to team members for other related processes across the floor.
  • Performing UAT testing before PSI release in test environment.
  • Handling queries and resolving issues over call and email with onshore clients.
  • Identifying process improvement areas for smooth and easier work flow.

Education

Master of Commerce -

Lucknow University
05.2025

Bachelor of Commerce - undefined

Lucknow University
05.2022

Skills

  • Team player
  • Problem solving
  • Decision making
  • Adaptability
  • Team management
  • Microsoft Excel
  • Microsoft PowerPoint
  • Power BI
  • Troubleshooting
  • Attention to detail

Achievements Awards

  • Received 'Quarterly recognition Award' for Quarter 3 and 4 in 2018-19 and Quarter 2 and 4 in 2019-20 and Quarter 3 in 2020-21.
  • Achieved Performance Band A+ across all PPDP (Appraisal) cycle.

Timeline

Transaction Management - Claims and CSDR Penalty

BlackRock
05.2023 - Current

Security lending receivable and reconciliation senior analyst

BlackRock
05.2022 - 05.2023

Senior executive

Coforge Limited
09.2017 - 05.2022

Bachelor of Commerce - undefined

Lucknow University

Master of Commerce -

Lucknow University

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POONAM GANGWAR