Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Work Availability
Quote
Timeline
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Poonam Harjai

Poonam Harjai

Technical Project Manager
Navi Mumbai

Overview

19
19
years of professional experience
5
5
years of post-secondary education
6
6
Certifications

Work History

Senior Technical Project Manager

Capgemini
Navi Mumbai
10.2022 - Current
  • Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
  • Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
  • Partnered with project team members to identify and quickly address problems.
  • Accomplished client goals by providing quality technical projects.
  • Managed 20+ project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
  • Updated customers and senior leaders on progress and roadblocks.
  • Formulated integration system process flows based on stakeholders' specifications.
  • Monitored and tracked project progress to support timely completion.
  • Generated reports for IT project progress and performance.
  • Developed and introduced IT strategies to improve operational efficiency.
  • Implemented best practices to drive quality IT project delivery.
  • Established and enforced project timelines and deadlines.

Service Delivery Manager

Swedbank
Stockholm
09.2021 - 09.2022
  • Successfully leading all the operational and steering meetings with customers by running two projects in parallel
  • Handling budget, contracts, contribution margin for the project and accomplished control on over run for the project
  • Reducing cost for the project by improvement in staffing + yearly subscriptions on various areas
  • Automations and RUN book on various BAU activities to avoid manual mistakes
  • Implementation of CyberArk and standard branching strategy for GIT
  • Facilitated collaboration cross teams and divisions, while providing guidance and support
  • Handling different stake holders and providing on time quality delivery
  • End to end understanding of the application and providing solutions to the team
  • Driven delivery challenges with various proposed solutions
  • Agile coaching, mentoring of teams.

Project Manager/Agile Coach + Scrum Master

Schlumberger
Navi Mumbai
01.2017 - 08.2021
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Led sprint reviews and planning meetings to promote full team engagement.
  • Applied agile methodology to shorten cycle time and achieve target margins.
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Researched current trends to stay knowledgeable in Scrum methods.
  • Using Azure DevOps tool for Scrum Ceremonies
  • Have conducted workshop at client side
  • Created and implemented contingency plans to address potential risks.
  • As per project plan timelines, sprint planning done and making sure team and PO aligned to Project plan
  • Getting agreed Project Plan with PO along with number of resources as per the project budget
  • Project based on Power BI, ETL(ADF), Azure Datawarehouse
  • Implemented best practices to drive quality IT project delivery.
  • Follow ups and getting things done to resolve impediments for team
  • Work closely with product owner in backlog management and continuous delivery of features
  • Visiting client side regularly to address the burning issues and getting it resolved by PO


ITIL Expert

Capgemini India Pvt Ltd
Navi Mumbai
06.2014 - 12.2016
  • Handling Process for all 6 solution
  • Co-originating with different product teams, project teams, RUN team which are working on same source code
  • Handling Change, Release,configuration, Incident management
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Conducting Monthly & CAB meetings with client
  • Leading sessions for process walkthrough with each team of different solutions
  • Helping RUN team to get quick resolution to the incidents by co-ordination relevant teams and technically leading the team

Senior Software Developer

Capgemini
10.2011 - 05.2014
  • PB developer and managing services to client
  • Application maintenance services based on input provided customer will get the value in the form of service
  • Taking care of how efficiently application will help to customer for business management
  • Accountable for the delivery of a specific IT service
  • Working towards improve customer satisfaction
  • Understanding the customer’s requirements and the opportunities
  • Following change management process and deploying the releases through Radia
  • Perform strategic assessment, set objectives, align with customer requirements, critical success factors, and prioritize the requirements
  • Keeping the track of all the calls on weekly, monthly basis
  • Analyzing the time required to solve the call
  • If it has required more time to fix finding the root cause for the same
  • Understanding the functionality of the existing system by communicating with business users and end users
  • Taking the issue details from the end users and discussing it with business users to find the root cause of the problem
  • Providing permanent solution to the issues by fixing the root cause
  • Getting the approval for the business case for next version release
  • Discussing the issues with team and finding out the correct solution for the issue
  • Prepare the Design documents, request analysis docs for Enhancements
  • Designed and released next version of project (SSS 3.1)
  • Work with product managers to give work estimates and advised on design
  • Trouble shoot, fix, and implement bug fixes and enhancements within tight deadlines
  • Debug and resolve user reported errors
  • Ensure defect free and on time delivery
  • Connect to user machine remotely to fix/investigate problem
  • Organization level Activities:
  • Participated in CMMI audit which was done in July 2018 and very well recognized for that
  • Participating in Automation Drive and successfully implemented various use cases.

Senior PB developer, service manager

I Infotech Pvt Ltd
05.2007 - 09.2011
  • Onsite support for UCO, MSCB, Federal etc
  • Clients
  • Ensure defect free and on time delivery
  • Work with product managers to give work estimates and advised on design
  • Taking the requirements of issues from the client and explanation of issues to the team members
  • Delivering issues on time without any delays by taking the complete responsibility
  • Building release and managing versions for releases
  • Keeping track of all releases on shared drive
  • Helping client to deploy the versions of appropriate release one after another so that client will get all the fixes which are deployed release
  • Design and generate database objects, Reports, and Libraries through Oracle
  • Debug and resolve user reported errors.

Programmer and Software Configuration Manager

Cashnet India Pvt Ltd
12.2004 - 04.2007
  • Well, acquainted with Software Development Life Cycle
  • Worked on Collection, payments, RM modules of Cashin (Cash Management product)
  • Worked in TMB (Thai Military Bank) project, Bangkok
  • Understanding the functional specifications and working accordingly
  • Reports generated in Report6i
  • Configuring new server for cvs-ccm application
  • It includes configuring JDBC realm in tomcat, updating various web deploy files & running ant scripts
  • Then installing CVs wrapper handler for importing projects, branches etc
  • Identifying software configuration items in project
  • Handling Version Control Activities
  • Creating separate branches for the new clients and handling this branch management
  • Handling checkouts/check-ins /registration/deregistration requests
  • Performing build for merged objects and solves all the problems, which occur during this build process using Power builder monthly
  • Responsible for maintaining source code for all the releases which have been sent to the clients
  • Ensure orderly releases
  • Implement only approved changes to both new and existing software
  • Prevent unauthorized changes from being made
  • Maintain an instant audit trail on each file, versions, modified date, modifier & additional number of metadata
  • Developing automated tool for version control procedure in team
  • Like maintaining excel sheet, accepting requests, documents in releases etc
  • All should get automated.

Education

Master of Science - Computers

Pune University
07.2002 - 06.2004

BCS - Computer Science

Pune University
06.1999 - 05.2002

Skills

MANAGEMENT SKILLSundefined

Accomplishments

  • Certifications:
  • CSM – Certified Scrum Master from www.agilealliance.org with 100%
  • ITIL foundation level certified with 90%

Certification

Certified Agile Scrum Master

Affiliations

Seasoned IT Professional with 17 years of experience in IT Industry with excellent relationship building and interpersonal skills Driving operational projects or structured processes with clear targets, deadlines, and multiple deliveries over time Worked in high pressure agile projects and provided successful deliveries by leading cross functional tech teams. Confidently interacting with all the stake holders and client for all deliveries and milestones in operational meetings and scrum meetings. Great stakeholder management skills and capacity to facilitate collaboration cross teams and divisions Worked on Release, change and configuration management Reduced project cost by 30% by automating the processes. (Release Process, Ticket processes, deployment process) Saved the time and shortened the response time Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects. Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs. Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction. Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback. Coached team members, which resulted in early delivery of project and reduced process waste caused by lack of common understanding. Assessed business implications for each project phase and monitored progress to meet deadlines, standards, and cost targets.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Senior Technical Project Manager

Capgemini
10.2022 - Current

Service Delivery Manager

Swedbank
09.2021 - 09.2022

Project Manager/Agile Coach + Scrum Master

Schlumberger
01.2017 - 08.2021

ITIL Expert

Capgemini India Pvt Ltd
06.2014 - 12.2016

Senior Software Developer

Capgemini
10.2011 - 05.2014

Senior PB developer, service manager

I Infotech Pvt Ltd
05.2007 - 09.2011

Programmer and Software Configuration Manager

Cashnet India Pvt Ltd
12.2004 - 04.2007

Master of Science - Computers

Pune University
07.2002 - 06.2004

BCS - Computer Science

Pune University
06.1999 - 05.2002

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Poonam HarjaiTechnical Project Manager