Poonam Jain
Kota, Rajasthan
Summary
Dynamic professional with a proven track record at Maharani Tea Factory, excelling in customer service and database management. Recognized for enhancing customer satisfaction through creative problem-solving and effective communication. Adept at prioritizing tasks and fostering team collaboration, consistently delivering innovative solutions that drive operational efficiency.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Accounts & Administration
Maharani Tea Factory
Kota, Rajasthan
03.2021 - 05.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed household errands and other essential duties.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor in Computer Applications - Computer And Information Sciences
Jiwaji University
Gwalior06-2014
High School Diploma -
Shivpuri Public School (CBSE)
Shivpuri, M.P.04-2011
Skills
- Database management (Accounts)
- Customer service
- Task prioritization
- Problem solving
- Data entry (MS Excel)
- Letter Drafting (MS Word)
- Effective Presentation Skills (MS Power Point)
- Interpersonal communication
- Team collaboration
- Creative thinking (Sketching)
- Relationship building
- Microsoft Word
- Excellent communication
- MS office
- Team management
- Calm under pressure
- Networking
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Accounts & Administration
Maharani Tea Factory
03.2021 - 05.2023
Bachelor in Computer Applications - Computer And Information Sciences
Jiwaji University
High School Diploma -
Shivpuri Public School (CBSE)