Poonam Kale
Navi Mumbai
Summary
To achieve high career growth through a continuous learning process and keep myself dynamic, visionary and competitive with the changing scenario of the world. to serve my parents and my country with best of my abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Experience Center
Shereoes
06.2023 - Current
- I am working in Shereoes company under contract basis, I am working as a customer experience center, wherein handling solar projects from deal won to installation
- Need to call up client for the verification of KYC doc, address proof and required documents which is needed for the solar, payment confirmation, end to end followup with GP, sales and customer, where we need to check all the details on timely basis and share the best experience to the client
Customer Representative Executive
Teleperformance
06.2022 - 03.2023
- I am handling customer queries related to product, order and payment related issues
- I used to handle outbound calls where I used to call customer and try to resolve customer issues
- I used to handle more than 40 calls in a day
- I used to take end to end followup with customer
Sr. Executive-CRM
Indoasian Buildcon Pvt. Ltd.
03.2018 - 10.2018
- I am working in customer representative management
- I am dealing into network support to company resolving queries regarding the network part
- I am working on lead generation role also as attending quality calls for the company and generate revenue for the same
Technical Consultant
WIPRO BPS
06.2017 - 02.2018
- Company Overview: Project Tie-up with Wipro
- I am working as a Technical Consultant for Microsoft process
- Microsoft have their different products in office 365
- Basically I am working for SharePoint online
- Our USA clients or USA enterprise already have these products however we provide all information and all technical answers for their queries which they are facing
- Microsoft name within innovation so technology upgrade day by day so we keep upgrade ourselves to face the challenge of our clients
- Project Tie-up with Wipro
Network Support Engineer
IT Source Technologies
Rabale
03.2016 - 05.2017
- Company Overview: for Tikona Digital Networks
- I am working as a Network support engineer
- IT Source Technologies engaged in to business of clients where resolving the queries of clients based on broadband connection
- It includes basic troubleshooting, normally includes software RFTR, ICARE, SIEBEL through we can troubleshoot all the problems
- On call try to resolve technical concerns of clients
- For Tikona Digital Networks
Education
Bachelor in Engineering (Electronics) - Electronic Engineering
Priyadarshini J.L.College of Engineering
Nagpur01.2015
HSC -
S.C.S. Girl’s Junior College
01.2011
SSC -
Bharat Mahila Vidyalaya High School
01.2009
Skills
- Technical support
- Client advocacy
- Effective communication
- Team building
- Customer service excellence
- Project management
- Customer relationship management (CRM)
- Order and refund processing
Certification
- BSNL SILVER CERTIFIED ENGINEER
- BSNL GOLD CERTIFIED ENGINEER
- BSNL PLATINUM CERTIFIED ENGINEER (2014)
Coursework
- A+ (Hardware part of computer)
- Operating system (Windows 7 and Windows 8.1)
- N+ (OSI layers, Network Devices, IP addressing with sub-netting)
- CCNA (Router commands, Routing methods, Switch and commands, VLAN, NAT)
Projects
Line follower robot (mini project), The basic principle involved in this is it captures the line position with IR sensors mounted at front end of the robot., 1 month, 2 RFID Based Automatic Shopping cart (mega project), Designed a smart trolley using RFID to overcome issues at billing counters in shopping malls., 6 months, 3
Languages
English
Advanced
C1
Hindi
Proficient
C2
Marathi
Proficient
C2
Accomplishments
- Secured 1st rank in Electronic Engineering (Nagpur University) & awarded University G.H. Raisone Gold Medal.
- Presented a project titled 'To Study the Growth of Flowering Plants by Using Banana Peels' at the 16th National Children’s Science Congress-2008.
- Received state and national level certificates from Mr. A.P.J ABDUL KALAM.
- Achieved distinction in Maharashtra Rashtra Bhasha Exam in 2007, 2008, and 2009.
- Secured 1st position in summer 2015, winter-13, summer-14 examinations conducted by Rashtrasant Tukdoji Maharaj Nagpur University.
Participations
- Envy-NANO an Inter Collegiate Poster Competition.
- POLARIS 2013, A NATIONAL LEVEL SYMPOSIUM Participated in C-ACE.
Personal Information
- Date of Birth: 10/27/94
Hobbies and Interests
- Singing
- Dancing
Disclaimer
I hereby declare that the above information is correct to the best of my knowledge and belief.
Timeline
Customer Experience Center
Shereoes
06.2023 - Current
Customer Representative Executive
Teleperformance
06.2022 - 03.2023
Sr. Executive-CRM
Indoasian Buildcon Pvt. Ltd.
03.2018 - 10.2018
Technical Consultant
WIPRO BPS
06.2017 - 02.2018
Network Support Engineer
IT Source Technologies
03.2016 - 05.2017
Bachelor in Engineering (Electronics) - Electronic Engineering
Priyadarshini J.L.College of Engineering
HSC -
S.C.S. Girl’s Junior College
SSC -
Bharat Mahila Vidyalaya High School
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