Poonam Kamal

Customer Support Executive, Amazon Process (ICCS Pvt. Ltd.)

• Assisted customers by answering inquiries via phone, email, and chat.
• Educated customers on product features, and provided troubleshooting support.
• Resolved customer issues promptly to ensure high levels of satisfaction.
• Provided detailed and accurate information about products and services.
• Collaborated with team members to enhance workflow efficiency and communication.
• Ensured compliance with company policies, regulations, and industry standards.

(Process Coordinator)

• Conducted regular quality checks on daily employee tasks to ensure accuracy and consistency.
• Implemented best practices to streamline daily processing tasks.
• Monitored daily workflows to ensure deadlines were consistently met.
• Identified inefficiencies in processes, and recommended improvements to increase productivity.
• Analyzed employee feedback surveys to address workplace concerns and enhance team satisfaction.