Overview
Work History
Education
Skills
Timeline
Generic

Poonam Karki

Operations Manager

Overview

8
8
years of professional experience

Work History

Operational Officer

VFS Global
06.2023 - Current
  • Document Handling & Data Entry: Scrutinize and collect visa applications, ensuring all documents meet the specified requirements. Accurately enter and maintain application data into the system, aiming for zero errors
  • Customer Interaction: Address applicant queries in person, via email, or over the phone. Provide information about available services and assist with any concerns or issues.
  • Financial Transactions: Manage cash and bank-related transactions, ensuring 100% accuracy in all financial dealing.
  • Logistics Coordination: Oversee the administration and logistics of passport delivery to consulates, applicants, or logistics companies.
  • Compliance & SOP Adherence: Ensure all operations are conducted in strict compliance with VFS Global's SOPs and manuals, without deviation
  • Value Added Services (VAS): Inform applicants about available VAS options and ensure their delivery, enhancing the overall customer experience.
  • Feedback Collection: Encourage applicants to provide feedback on services offered and their overall experience at the application center.
  • Process Efficiency: Ensure all processes are completed within the mandated turnaround time, maintaining high efficiency and effectiveness.
  • Team Collaboration: Assist the Deputy Manager or Operations Manager in executing various projects and initiatives.

Education Coordinator

Landmark Institute
10.2019 - 08.2020
  • Institute Data Management: Maintain and organize all institutional records, including student databases, admission details, and internal documentation to ensure data accuracy and accessibility.
  • Front Desk Operations: Manage walk-in inquiries, respond to phone calls, and provide information about courses, admissions procedures, and institute offerings.
  • CRM Panel Handling: Operate the CRM system to update, edit, and track student records, follow-ups, and admission statuses with high attention to detail.
  • Admissions Coordination: Guide prospective students through the admission process, assist with application forms, and ensure timely documentation and enrollment.
  • Office Administration: Supervise and coordinate the activities of office staff to maintain smooth day-to-day operations.
  • Data Entry & Reporting: Input and update student and operational data regularly, and generate reports as required by management.

Education Consultant

Meri Padhai
08.2017 - 10.2019
  • Inbound & Outbound Call Handling: Manage incoming and outgoing calls to provide information about available courses, respond to inquiries, and guide prospective students through the enrollment process.
  • Course Counseling & Sales: Effectively explain course features, benefits, and outcomes to potential customers. Convince and convert leads into enrollments by meeting or exceeding assigned sales targets.
  • Lead Management: Maintain a database of leads, follow up regularly, and ensure timely updates in the CRM system to track progress and status of each prospect.
  • Data Verification & Research: Perform detailed verification of candidate data and conduct research to ensure accuracy and eligibility for specific programs or offerings.
  • Customer Relationship Management: Build strong rapport with students and applicants, providing them with a high level of service and post-sale support when required.

Education

Bachelor of Arts - Economics

IGNOU
04.2001 -

Skills

Process Adherence

CRM

Operational Management

Confidentiality and Ethics

Team work

Multitasking & Time Management

Timeline

Operational Officer

VFS Global
06.2023 - Current

Education Coordinator

Landmark Institute
10.2019 - 08.2020

Education Consultant

Meri Padhai
08.2017 - 10.2019

Bachelor of Arts - Economics

IGNOU
04.2001 -

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Poonam KarkiOperations Manager