Make Up Artist Certified by VLCC
Poonam Khajekar
Customer Service- Operations
Pune,MH
Summary
S
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Credence Resource Management
Pune , Maharashtra
05.2022 - Current
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Reached out to approximately Number account holders daily.
- Collected funds from delinquent customers and minimized loss to save $Amount.
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Handled Number outbound and inbound calls daily with goal of collecting owed debt.
- Used probing techniques to determine debtors' reasons for delinquency.
- Processed payments and applied to customer balances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Negotiated to collect balance in full.
Team Leader
Latitude Marketing Group
Pune , Maharashtra
05.2021 - 02.2022
- Handled Number calls per day to address customer inquiries and concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Conducted research, gathered information from multiple sources and presented results.
- Received and processed stock into inventory management system.
- Carried out day-to-day duties accurately and efficiently.
- Created plans and communicated deadlines to complete projects on time.
Customer Service Associate
WNS Global Services
Pune , Maharashtra
10.2019 - 05.2020
- Supported management by processing invoices and documents with consistent on-time delivery.
- Handled day-to-day accounting processes to drive financial accuracy.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved Type issues over phone with Number customers daily.
- Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
Just Dial
Pune , Maharashtra
01.2015 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved Type issues over phone with Number customers daily.
- Trained staff on operating procedures and company services.
- Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
- Cross-trained and provided backup support for organizational leadership.
- Monitored participant workflow and behaviors throughout training process.
- Tracked attendance and evaluated progress for assigned trainees.
Education
Secondary School Certificate -
Mount Carmel Convent High School
LullaNagar, Pune 02.2012 - 04.2012
Bachelor Of Commerce -
Sinhagad College
Yewale Wadi 02.2020 - 10.2022
Higher Secondary Certificate -
SP College
Sadashiv Peth, Pune 03.2012 - 02.2014
Skills
Collections
Payment arrangements
Repayment plan structuring
Inbound and outbound calling
Customer service experience
Interests
Baking
Personal Details
- Date of Birth - 18th November 1995
- Gender - Female
- Languages known - English , Hindi , Marathi
- Nationality- Indian
Timeline
Customer Service Representative
Credence Resource Management
05.2022 - Current
Team Leader
Latitude Marketing Group
05.2021 - 02.2022
Bachelor Of Commerce -
Sinhagad College
02.2020 - 10.2022
Customer Service Associate
WNS Global Services
10.2019 - 05.2020
Customer Service Representative
Just Dial
01.2015 - 10.2019
Higher Secondary Certificate -
SP College
03.2012 - 02.2014
Secondary School Certificate -
Mount Carmel Convent High School
02.2012 - 04.2012