Poonam Khajekar
Pune
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Seeking growth oriented position where my technical skills and creative skills can be utilized.
Overview
9
9
years of professional experience
Work History
Senior Associate
Clean Harbors India LLp
Pune
01.2023 - 06.2024
- Understanding customers needs and identifying sales opportunities. Answering potential customers question and sending additional information per email.
- Create new opportunities with existing customers by pitching relevant products or services, it also includes closing sales, maintaining inventory records, and finding new sales opportunities.
- Answered incoming calls to help customers find specific products, answer questions, and offer product advice.
Customer Service Executive
Credence Resource Management Pvt Ltd
Pune
05.2022 - 01.2023
- Initiated outbound calls to customers with delinquent accounts.
- Assisted customers with understanding their payment options.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
Team Lead
Latitude Marketing Group
Pune
05.2021 - 02.2022
- Prioritized workflow and resolved daily operational challenges to support goal achievements.
- Communicated with team members on job functions, responsibilities and financial goals.
- Wrote reposts and gave oral presentation to keep employees up to date on company goals and achievements.
Senior Associate
WNS Global Services
Pune
10.2019 - 05.2021
- Gathered Information to investigate claims filed for Vehicles, personal property loss or damage.
- worked with insured customers and representing agents to collect information and lodged claims using claim forms on Solvit and Claim center.
- Processed payments, Verified data closely to prevent errors.
Customer Service Representative
Just Dial Pvt Ltd
Pune
01.2015 - 10.2019
- Answered inbound calls from customer for inquiries, complaints over the phone.
- Offered products and services to meet customers needs and goals.
- Created new business listing to meet the sales target.
- Built sustainable relationships of trust through open communication with customers.
Education
Bachelor of Commerce - Financial Account
Sinhgad College of Commerce , Kondhwa
Pune04-2022
MBA - Business Analytics
Symbiosis School For Online And Digital Learning
PuneAccomplishments
- Top Performer, Inside Sales Team 2023
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Senior Associate
Clean Harbors India LLp
01.2023 - 06.2024
Customer Service Executive
Credence Resource Management Pvt Ltd
05.2022 - 01.2023
Team Lead
Latitude Marketing Group
05.2021 - 02.2022
Senior Associate
WNS Global Services
10.2019 - 05.2021
Customer Service Representative
Just Dial Pvt Ltd
01.2015 - 10.2019
Bachelor of Commerce - Financial Account
Sinhgad College of Commerce , Kondhwa
MBA - Business Analytics
Symbiosis School For Online And Digital Learning
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