POONAM KUMARI
Noida
Summary
Dynamic MBA-qualified operations professional with over 15 years of experience in Operations Management, Supply Chain Management, and Logistics. Proven track record in driving strategic leadership and operational excellence to enhance organizational performance, complemented by strong skills in project management and process optimization. Expertise in navigating complex challenges while fostering a culture of accountability and adaptability to meet evolving business needs. Recognized for exceptional decision-making abilities, effective communication, and the capacity to build and lead high-performing teams.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. Manager Operations (Credit Control)
Tennant Company
12.2021 - Current
- Debt Collection Management: Weekly, Fortnightly and Monthly review of debtors with the management.
- Management of Key accounts like Quess, CLR, Dusters, Tenon, Sodexo, Impressions, Haldiram, Jindal & FJM etc.
- Assess the creditworthiness of new and existing customers.
- Develop and enforce credit policies and procedures.
- Prepare regular reports on outstanding debts, collections, and credit risks.
- Manage the negotiation and execution of contracts with customers and vendors.
- Handle contract modifications, extensions, and terminations.
- Handle inquiries and resolve issues related to credit control.
- Oversee and manage all legal cases involving the company.
- Work closely with internal stakeholders and external legal counsel.
- Monitor the progress of legal cases and provide regular updates to management.
- Collaborate with legal teams to prepare and review legal documents, contracts, and agreements.
- US MNC
Head – Operations
Tulio
12.2020 - 12.2021
Sr. Manager - Operations
Manmachine Works Pvt. Ltd.
07.2014 - 11.2020
- Noida
Executive Assistant to MD
Karcher India Pvt. Ltd.
08.2011 - 07.2012
- Noida (German MNC)
Management Representative (BD)
Neev Group of Companies
11.2008 - 08.2010
- Mumbai
Education
MBA - Operations
I.C.F.A.I. University
Tripura01.2015
M.Sc. - Life Science
The Institute of Science
Mumbai01.2008
B.Sc. - Life Science
Sacred Heart College
Kochi01.2005
Skills
- AI Skills
- Software Package: Microsoft office (Word, excel, PowerPoint)
- Other: Internet Application, ERP, Tally 9
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
Certification
Successfully attained the certification of ISO 9001:2000, 9001:2015,14001:2004 and 18001:2007
Languages
English & Hindi
Major Import Companies/Countries
- Rich exposure of dealing with companies in the International Market and worked with major clients including:
- Annovi Reverberi –Italy
- Elesa- Italy
- Istobal-Spain
- Stenhoj -South Korea
- Zealtool -Australia
- Biemmedue-Italy
- Mafra-Italy, Optimum US
- Mapro -South Korea
- Sangbo -South Korea
- Clarity Coat-UK
Selected Highlights
- Led the operations in increasing warehouse efficiency, stock control and dispatch by rescheduling and prioritizing workloads which improved dispatch accuracy from approximately 50% to 100%
- Instrumental in introducing new process improvements covering goods in picking and dispatch, increasing goods-in efficiency by 100%, reducing time taken to prepare manifests and eliminating dispatch errors
- Developed the blueprint of mobile app & company website for Express car wash
- Proven track record as Individual Contributor, Won Awards & Appreciations as Employee of the Month, Best Team Leader
- Successfully completed 360 Degree Appraisal Procedure in Neev Group of company
- Played a key role in implementing policies & procedure of all departments and attained the certification of ISO 9001:2000, 9001:2015,14001:2004 and 18001:2007
- Contributed in ERP Implementation & developing company website / broacher
- Performed negotiation on key deals with vendors, resulting in 40% cost savings
- Maintained warehouse performance at 100%against inventory accuracy and order picking KPIs
Key Impact Areas
- Operations Management
- Supply Chain Management
- Logistics & Dispatch Operations
- Procurement & Sourcing
- Budgeting & Pricing/Process Improvement
- Commercial Import & Export
- Vendor Relations & Development
- Cross-functional coordination/Cost Savings / Operational Excellence
- Stock & Warehouse Management
- Retail Distribution Network Management
- Performance Improvement/Leadership & People Management
- HR & Back Office Administration/Manpower Planning
Timeline
Sr. Manager Operations (Credit Control)
Tennant Company
12.2021 - Current
Head – Operations
Tulio
12.2020 - 12.2021
Sr. Manager - Operations
Manmachine Works Pvt. Ltd.
07.2014 - 11.2020
Executive Assistant to MD
Karcher India Pvt. Ltd.
08.2011 - 07.2012
Management Representative (BD)
Neev Group of Companies
11.2008 - 08.2010
M.Sc. - Life Science
The Institute of Science
B.Sc. - Life Science
Sacred Heart College
MBA - Operations
I.C.F.A.I. University