Poonam Kumari
Jamshedpur
Summary
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
7
7
years of professional experience
Work History
Assistant
D L MICROTECH CNC Solution Channel Partner of ACE MICROMATIC
Jamshedpur
03.2023 - Current
- Archived confidential material using established procedures.
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Coordinated support to facilitate general office operations.
- Provided HR administrative assistance to management team.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Maintained front desk to provide positive first impression.
- Assisted in the preparation of reports, presentations and correspondence.
- Monitored office services mailbox for business support needs and requests.
- Greeted visitors, clients and guests in a professional manner.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
Back Office Executive
DBS Bank
Nida
05.2020 - 01.2023
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Assisted in training new employees on back office procedures.
- Resolved customer issues promptly and professionally while adhering to company policies and procedures.
- Assisted with daily operations such as ordering supplies and maintaining inventory levels.
- Created reports on a weekly basis to track customer service metrics.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Provided administrative support to the back office staff including filing, photocopying, faxing and data entry.
- Managed database systems for tracking customer information and sales activity.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Handled incoming calls from customers regarding inquiries or complaints.
- Maintained filing systems to organize operations and administration records.
Executive Trainee
Gail India Limited
Noida
06.2018 - 04.2020
- Established relationships with external vendors to ensure timely delivery of services or products needed by the organization.
- Provide exceptional customer service by addressing client inquiries promptly.
- Developed strong presentation skills through regular participation in meetings, conferences, and workshops on behalf of the organization.
- Performed research tasks related to industry trends, market conditions, and competitor analysis.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Education
Bachelor of Engineering - Civil Engineering
ITM UNIVERSITY
Raipur Chattisgarh03-2022
Diploma - Civil Engineering
ITM UNIVERSITY
Raipur Chattisgarh09-2019
10th -
Xavier English High School
Jamshedpur04-2016
Skills
- Attention to detail
- Fast learner
- Problem-solving aptitude
- Meeting coordination
- Database management
- HR support
- Document management
- Report preparation
- Customer service
- Relationship building
- Problem solving
- Time management
- Project coordination
- Adaptability
- Professional and mature
- Problem-solving abilities
- Research skills
Languages
Hindi
First Language
English
Proficient (C2)
C2
Bengali
Upper Intermediate (B2)
B2
Hobbies & Interest
- Writing
- Travel
- Yoga
- Camping
Timeline
Assistant
D L MICROTECH CNC Solution Channel Partner of ACE MICROMATIC
03.2023 - Current
Back Office Executive
DBS Bank
05.2020 - 01.2023
Executive Trainee
Gail India Limited
06.2018 - 04.2020
Bachelor of Engineering - Civil Engineering
ITM UNIVERSITY
Diploma - Civil Engineering
ITM UNIVERSITY
10th -
Xavier English High School