Summary
Overview
Work History
Education
Skills
Timeline
Generic

Poonam Kumari

I'm a travel counsellor

Summary

Dynamic International Travel Counselor with extensive experience at CWT, excelling in itinerary planning and customer support. Proficient in GDS systems like Amadeus and Sabre, I effectively resolved client inquiries and provided expert travel advice, ensuring seamless travel experiences. Recognized for delivering exceptional service and managing complex travel arrangements efficiently.

Overview

5
5
years of professional experience
2021
2021
years of post-secondary education

Work History

International Travel Counselor

CWT
04.2024 - Current
  • Assisted clients with international travel arrangements and itinerary planning.
  • Provided expert advice on travel regulations and destination information.
  • Resolved client inquiries and issues through effective communication.
  • Managed changes and cancellations to existing travel reservations efficiently.
  • Counseled customers on the best options for their international travels based on budget constraints.
  • Utilized GDS systems efficiently for booking and confirming travel plans.

Travel Associate

IGT
09.2022 - 03.2024
  • Assisted customers with travel inquiries and itinerary planning.
  • Coordinated travel arrangements using industry-specific software tools.
  • Managed booking confirmations and itinerary changes efficiently.
  • Provided customer support for travel-related issues and solutions.
  • Researched destinations to provide accurate travel information to clients.
  • Delivered exceptional service by addressing client needs promptly.
  • Provided customer service support via phone, email, or live chat platforms.
  • Monitored changes in exchange rates to advise customers on currency conversion costs.
  • Utilized GDS systems efficiently for booking and confirming travel plans.

Associate

FIS Global Business Solution
05.2021 - 09.2022
  • Assisted in processing client transactions using FIS software tools.

Education

Bachelor of Arts - BA Program

Delhi University
04.2017 - 05.2020

Sarvodaya Vidhyalya

Skills

  • Itinerary planning
  • Travel regulations
  • GDS knowledge of Amadeus and Sabre
  • Customer support
  • Email support

Timeline

International Travel Counselor

CWT
04.2024 - Current

Travel Associate

IGT
09.2022 - 03.2024

Associate

FIS Global Business Solution
05.2021 - 09.2022

Bachelor of Arts - BA Program

Delhi University
04.2017 - 05.2020

Sarvodaya Vidhyalya
Poonam Kumari I'm a travel counsellor