Poonam Lasyal
Hyderabad
Summary
Results-driven leader with extensive team management experience. Organises operations to align with organisational goals while implementing training programmes that enhance team performance. Monitors and evaluates outcomes, applying strategies for optimisation. Develops mentoring and development opportunities to drive continuous improvement.
Overview
10
10
years of professional experience
Work History
Team Lead- Fraud & Claim Representative
Wells Fargo
Hyderabad
05.2022 - Current
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Conducted performance reviews, offering constructive feedback and tailored personal development plans.
- Developed comprehensive training programmes for new hires, enhancing team skillsets and performance.
- Trained team members on daily tasks and responsibilities.
- Led staff meetings to delegate tasks, assign workloads, and align team on changing priorities.
- Initiated and managed weekly meetings to review team progress, tackle challenges, and plan future actions.
- Completed audits and risk assessments to achieve regulatory compliance.
Benefit Ops Administrator
Wipro Technologies
12.2019 - 11.2021
- Facilitated plan enrollment, termination, reporting, payment processing, auditing, and submission of paperwork, ensuring compliance and accuracy.
- Resolved queries through root cause analysis, providing effective resolutions to enhance client satisfaction.
- Gathered, organised, and entered data into the database system for accurate record-keeping.
- Organised workflow and delegated tasks to ensure timely project completion while maintaining quality standards.
- Delivered tailored training sessions to team members, enhancing their skills and knowledge.
Sr. Fraud Analyst
Quattro Global Services
09.2016 - 05.2019
- Reduced fraud losses by implementing advanced data analytics techniques and monitoring tools.
- Enhanced fraud detection capabilities through continuous improvement of risk models and decision systems.
- Conducted comprehensive fraud risk assessments, identifying vulnerabilities and recommending mitigation measures to enhance fraud prevention.
- Conducted regular audits of fraud detection processes, identifying improvement areas to strengthen compliance with regulatory requirements.
- Reviewed customer spending patterns, transaction history, customer profile and suspicious activities.
- Evaluated third-party solutions for integration into the anti-fraud ecosystem, ensuring compatibility with existing infrastructure and improving overall effectiveness.
Education
Bachelor of Commerce - Financial Accounting And Management
HNB Garhwal University
Rishikesh, India05-2015
Skills
- Risk assessment
- Audit compliance
- Data analysis
- Performance monitoring
- Quality control
- Process Improvement
- Training development
- Problem resolution
- Team supervision
- Leadership skills
- Critical thinking
- Reporting
Timeline
Team Lead- Fraud & Claim Representative
Wells Fargo
05.2022 - Current
Benefit Ops Administrator
Wipro Technologies
12.2019 - 11.2021
Sr. Fraud Analyst
Quattro Global Services
09.2016 - 05.2019
Bachelor of Commerce - Financial Accounting And Management
HNB Garhwal University