Proactive communicator skilled in coordinating projects and aligning logistics with objectives. Strong problem-solving abilities complemented by exceptional critical thinking and workflow coordination expertise.
1. Most of the requests were based on standardization and modularization project
2. Collaborated with the sourcing team with the requests for components and its planning.
3. Working on Solidworks for the material configuration of every component.
4. Analyzing the duplicate components in order to have a cost to cut approach.
5. Updating around 40-50 characteristics in SAP and coordinating with the sourcing and Procurement team for its planning and execution of orders
6. Analysing the Technical document in French, Portuguese, Italian and proceed with the creation, Validation and qualification of the documents.
• Joined in March 2021 with "Booking Services" for India export, specializing in Dangerous Goods (DG) and Reefer client bookings
• Gained expertise in UTM, commitment, and contract management within Booking Services
• Transferred to Dubai imports, worked on cross-trade operations
• Involved in tail-end scenarios, overseeing container discharge to container delivery
• Managed documentation, payment processing, demurrage, and detention scenarios
• Proficient in processing switches, CODs, and booking amendments.
• Developed strategies for streamlining operations while meeting customer demands.
• Researched best practices in the industry to improve current business processes.
• Conducted process improvement initiatives to optimize production operations and reduce costs.
• Technical Documentation : Worked on around 10-12 products and analysing its technical characteristics and creating a Technical Catalogue from scratch. Analysing every characteristics with its relevance to use in the industry and updating them was a challenge successfully endured. Worked on the Application Process, Installation Process, Maintenance Process for the Gastights Coatings, HVAC components.
• Manufacturing Supervision : Strategize the process of manufacturing of products/components, and also the choice of supplying the particular products to the supplier. Integrated the cost approach along with the timelines , in order to get the maximum output. Technical Documentation has to be main part while delivery of the manufactured products.
• Import Management: Directed the complete import process from the Netherlands, managing order placement, logistics, and documentation, ensuring seamless delivery to the warehouse. Spearheaded initiatives that enhanced operational efficiencies and reduced delivery timelines.
Cost Approach: Since the company was a start up company , costing was a major component of the organization and in hand the various efficient ways to maintain the quality along the money saved. It provided me the insights of business and what is meant by running an organization. Quality and money are the pillars of sustaining an organization
• Creating, editing, and maintaining technical documentation such as user manuals, service manuals, and instructional materials
• Resolving queries from customer support and implementing suitable changes in design
• Conducting tear-down activities to inspect various parts of engines, including Turbochargers, Oil Pan, Harness
• Handling functionality and serviceability issues for various sub-assemblies through rigorous verification and machine validations
• Developing extensive relationships with dealers and customers to ensure a positive and satisfactory customer experience.
• Monitored changes made within product lines in order to update corresponding documentation accordingly.
• Developed templates for document production.
• Collaborated with project teams to develop solutions for technical documentation needs.
• Resolving queries from customer support and deploying suitable changes in design
• Conducting tear-down activities to inspect various parts of engines, including Turbochargers, Oil Pan, Harness
• Handling functionality and serviceability issues for various sub-assemblies through rigorous verification and machine validations
• Developing extensive relationships with dealers and customers to ensure a positive and satisfactory customer experience
• Generated graphical illustrations using software applications like Adobe Photoshop and Illustrator.
• Researched industry trends and customer feedback in order to provide improved documentation solutions.
• Maintained version control over all documents produced by department staff members.
• Coordinated with other departments such as marketing and engineering in order to ensure accurate representation of company products or services.
SolidWorks and Creo Parametric
Windchill and data management
Calm escalation handling
Team management and conflict resolution
SAP (material planning, vendor management, BOM)
GCSS and GSIS
Case management
Effective communication and empathetic writing
Customer experience focus
Goal setting strategies
Interpersonal communication skills
Customer-centric approach