POONAM MISHRA
Dombivali
Summary
Dynamic Senior Category Manager at RK BAZAR PVT with proven expertise in category strategy and vendor management. Achieved a 15% cost savings through effective negotiations while enhancing product assortment and driving sales growth. Adept at data analysis and team leadership, fostering a culture of continuous improvement and operational excellence.
Overview
15
15
years of professional experience
Work History
Senior Category Manager
RK BAZAR PVT
Mumbai
11.2018 - Current
- Full P&L responsibility for the category, subcategory, including revenue, margin, wastage & other supplier income. Developed and executed optimal category strategy, pricing, promotions, range, availability, and cost prices to expand both sales and margin resulting in increases. Negotiated cost, funding and terms improvement with existing vendor base, secured supplier marketing and advertising spend, developed new incentive programs, and ensured a reliable and operationally effective flow of goods to our fulfillment centre.
- Handled 80-100 calls per to address suppliers and branch inquiries and concerns
- Expanded product range resulting in an increase in sales
- Negotiated cost, funding and terms improvement with existing vendor base resulting in an overall cost savings of 15%
- Developed optimal category strategy, pricing, promotions, range, availability, and cost prices to expand both sales and margin
- Developed category strategies to enhance product assortment and positioning.
- Analyzed market trends to inform category planning and decision-making processes.
- Managed supplier relationships to optimize product sourcing and negotiation outcomes.
- Led pricing strategy discussions to ensure competitive positioning in the market.
- Conducted regular performance reviews of product categories to identify improvement areas.
- Mentored junior team members on best practices in category management processes.
- Implemented inventory management solutions to streamline stock levels across categories.
- Achieved profit growth opportunities by analyzing data and identifying selection gaps.
- Used forecasting methods to determine product demand.
- Collaborated with sales teams to determine competitive pricing and promotional activities for each product category.
- Developed exit strategies to quickly remove unsuccessful products.
- Negotiated agreements with suppliers to manage inventory, quality and cost.
- Analyzed data to determine industry and consumer trends.
- Maintained records of item cost, retail and gross profit and margin dollars to determine category sales and gross profit results.
- Designed positioning plans for product categories to maximize visibility.
- Managed data and invoice exchange between supplier and corporate price book.
- Performed detailed analysis of customer buying behavior in order to better understand their needs and preferences.
- Reviewed customer feedback on existing products and services to inform decisions about future product development initiatives.
- Developed, implemented and monitored category strategies to ensure sales growth and market share objectives were achieved.
- Collaborated with external partners to identify new products and services that would benefit customers.
- Created monthly reports outlining performance metrics such as sales, margin, stock levels.
Operations Manager
RK BAZAR PVT LTD
DOMBIVALI
11.2017 - 08.2018
- Oversaw daily operations to ensure smooth workflow and efficient service delivery.
- Managed team schedules and delegated tasks to optimize workforce productivity.
- Developed training programs to enhance employee skills and service quality.
- Implemented inventory management systems to track stock levels effectively.
- Coordinated with suppliers to maintain timely delivery of products and materials.
- Conducted performance evaluations to provide feedback and support staff development.
- Resolved customer inquiries and complaints to enhance overall satisfaction levels.
- Analyzed operational processes to identify areas for improvement and efficiency gains.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Oversaw daily operations, maintaining efficiency and quality standards.
Logistics Manager
RK BAZAR PVT LTD
DOMBIVALI
05.2016 - 10.2017
- Managed logistics operations to ensure timely delivery of products.
- Oversaw inventory management and optimized stock levels for efficiency.
- Coordinated transportation schedules with carriers to meet shipping deadlines.
- Developed and implemented logistics strategies to improve service quality.
- Trained staff on best practices in warehouse processes and safety protocols.
- Analyzed supply chain data to identify areas for process enhancement.
- Collaborated with vendors to negotiate contracts and streamline procurement processes.
- Led cross-functional teams to execute logistics initiatives and achieve objectives.
- Worked collaboratively with customers and staff at various levels.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
- Developed and managed logistics strategies to improve the efficiency of operations.
- Coordinated with suppliers to ensure timely deliveries of goods.
- Created and enforced policies and procedures for entire logistics team.
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
- Implemented cost-saving measures such as route optimization for shipments.
- Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
- Led and managed projects to support logistics efforts and plans.
- Identified and resolved shipping and packaging errors.
- Identified areas of improvement in existing logistics systems using data analytics tools.
- Provided guidance on best practices for warehousing operations based on industry standards.
Store Manager
RK BAZAR PVT LTD
DOMBIVALI
08.2014 - 04.2016
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored staff to enhance customer service skills.
- Oversaw inventory management, including stock replenishment and organization.
- Developed scheduling plans for staff to optimize coverage during peak hours.
- Implemented visual merchandising standards to enhance product presentation.
- Conducted regular team meetings to communicate updates and address concerns.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Collaborated with corporate teams on promotional campaigns and store initiatives.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Developed strategies to maximize sales and profitability.
Branch Manager
Shree Sai supermarket
kalyan
02.2012 - 07.2014
- Organizing and executing training programs for branch personnel
- Evaluating employee performance and providing feedback and coaching as needed
- Recognizing employee achievements and encouraging excellence in the work environment
- Developing and implementing sales plans
- Conducting regular sales and operations meetings
- Briefing employees on current sales goals, promotions, and other relevant information
- Organizing marketing activities and events for the branch
- Increasing brand awareness for the company within the community
- Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback
- Resolving customer problems as needed
- Assessing market conditions and identifying opportunities
- Drafting forecasts and business plans
- Managing budgets, allocating branch funds, and defining financial objectives
- Coordinating with other branches to share knowledge, plan promotional activities, or achieve goals
- Increasing sales by 25%
Purchase Executive
Patel Retail Pvt Ltd
Ambernath
06.2011 - 01.2012
- Making purchase order for non food category
- Attending company person for purchase and negotiations
- Supported Category Manager in developing optimal category strategy, pricing, promotions, range, availability, and cost prices
Sales Executive
Pick N Save Supermarket
Dombivali
12.2010 - 04.2011
- Handing customers and calls
- Worked as sales executive and System team leader
- Doing promoting of marginable products
Education
Bachelor of Arts - English
VEER BAHADUR PURVANCHAL UNIVERCIRTY
MP01.2009
Skills
- Category Management
- Merchandising
- Data Analysis
- Supply Chain Management
- Vendor management
- Team Management
- Negotiation
- Strategic Planning
- Communication
- Microsoft Office
- Category strategy
- P&L management
- Supplier negotiation
- Market analysis
- Inventory management
- Data analysis
- Relationship management
- Team leadership
- Performance evaluation
- Effective communication
- Customer feedback analysis
- Coaching and mentoring
- Demand forecasting
- Negotiation expertise
- Supply chain optimization
- Data analytics
- Supplier reviews
- Category planning
- Promotional planning
- E-procurement systems
- E-commerce management
- Marketing coordination
- Performance improvements
- Sales tracking
- Merchandising strategies
- Sales target oversight
- Process development
- Product management
- Brand positioning
Languages
English Native, Marathi Native, Hindi Native
Accomplishments
- Process Improvement: Streamlined category management processes, resulting in a 20% reduction in time spent on day-to-day tasks and allowing more time for strategic thinking
- Achieved Targets by introducing Sanvik Software for tasks. Achieved monthly targets as planned
STRENGTHS
- Strategic Planning: Developed and executed optimal category strategies, resulting in 25% increase in sales and 10% increase in margin
- Negotiation: Successfully negotiated with vendors to secure improved cost, funding, and terms, resulting in savings annually
- Team Leadership: Led cross-functional teams in delivering Strategic projects and optimizing category management, resulting in improved customer experience and increased revenue
Timeline
Senior Category Manager
RK BAZAR PVT
11.2018 - Current
Operations Manager
RK BAZAR PVT LTD
11.2017 - 08.2018
Logistics Manager
RK BAZAR PVT LTD
05.2016 - 10.2017
Store Manager
RK BAZAR PVT LTD
08.2014 - 04.2016
Branch Manager
Shree Sai supermarket
02.2012 - 07.2014
Purchase Executive
Patel Retail Pvt Ltd
06.2011 - 01.2012
Sales Executive
Pick N Save Supermarket
12.2010 - 04.2011
Bachelor of Arts - English
VEER BAHADUR PURVANCHAL UNIVERCIRTY
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