Hi, I’m
Poonam Prajapathi
Jodhpur,RJ
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
7
years of professional experience
Work History
HDFC Bank
Bank Teller
11.2022 - 07.2023
Job overview
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
R AND P Marketing
CEO
04.2019 - 03.2021
Job overview
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
Cmie Pvt.ltd
Quality Analyst
02.2016 - 11.2018
Job overview
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Education
JNVUJodhpur, India
MASTER IN COMMERCE : BUSINESS ADMINISTRATION from Business Administration
JNVUJodhpur, India
from Commerce
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Patience and Empathy
- Cooking techniques
- Recipe Development
- Food Preservation
- Ingredient Knowledge
- Makeup Application
- Makeup product knowledge
Languages
Hindi
Bilingual or Proficient (C2)
English
Elementary (A2)
Timeline
Bank Teller
HDFC Bank
11.2022 - 07.2023
CEO
R AND P Marketing
04.2019 - 03.2021
Quality Analyst
Cmie Pvt.ltd
02.2016 - 11.2018
JNVU
MASTER IN COMMERCE : BUSINESS ADMINISTRATION from Business Administration
JNVU
from Commerce
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