Summary
Overview
Work History
Education
Skills
Timeline
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Poonam Prajapati

Jaipur

Summary

Dynamic Credit Processing Associate with proven expertise at Protium Finance Ltd in credit risk assessment and application processing. Adept at enhancing operational efficiency through meticulous document verification and compliance adherence. Strong problem-solving skills fostered robust customer relationships, driving successful outcomes in credit operations. Committed to delivering exceptional service and maintaining data accuracy.

Overview

6
6
years of professional experience
2012
2012
years of post-secondary education

Work History

Credit Processing Associate

Protium finance ltd
Jaipur
01.2021 - Current
  • Processed credit applications using internal software systems efficiently.
  • Reviewed applicant documentation for accuracy and completeness.
  • Collaborated with team members to resolve discrepancies in applications.
  • Maintained detailed records of all processing activities accurately.
  • Updated system information in accordance with company policies consistently.
  • Verified customer identity by obtaining proper documentation from applicants.
  • Ensured that all relevant documents were properly filled out before submitting them for review.
  • Performed risk assessment on customers' creditworthiness using established criteria.
  • Participated in meetings with senior management staff members to discuss various options for improving credit operations processes.
  • Maintained accurate records of all loan-related activities in the organization's database system.

Telesales Executive

Hdb financial services
Jaipur
04.2019 - 11.2020
  • Answered incoming calls from potential customers and addressed their inquiries.
  • Identified customer needs and offered appropriate solutions to meet those needs.
  • Maintained in-depth understanding of company products and services to make suitable recommendations to customers.
  • Developed strong relationships with potential customers through consistent follow-up contact.
  • Maintained a database of prospects and current clients for tracking purposes.
  • Conducted regular outreach activities including outbound calls, emails, text messages. for lead generation purposes.
  • Managed multiple accounts simultaneously while providing superior customer service.
  • Followed up on sales leads through outbound calling.

Education

Bachelor of Arts - History

Maharshi Dayanand Saraswati University, Ajmer
Ajmer
07.2008 - 06.2011

Godawari Girls Sr. Sec. School
Beawar

Skills

  • Credit risk assessment
  • Application processing
  • Document verification
  • Data entry accuracy
  • Compliance adherence
  • Customer relationship management
  • Problem solving
  • Payment processing
  • Document review
  • Credit policy
  • Loan processing
  • Credit control
  • Credit analysis
  • Documentation review
  • Resolve complaints
  • Cash flow analysis

Timeline

Credit Processing Associate

Protium finance ltd
01.2021 - Current

Telesales Executive

Hdb financial services
04.2019 - 11.2020

Bachelor of Arts - History

Maharshi Dayanand Saraswati University, Ajmer
07.2008 - 06.2011

Godawari Girls Sr. Sec. School

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Poonam Prajapati