Poonam Samar Pathak
Bangalore
Summary
Seasoned networking professional with over a decade of experience in designing, implementing, and supporting enterprise LAN/WAN and data center networks. Leads a team at HPE-Networking, delivering complex services to critical clients. Skilled in team development, service lifecycle management, and cross-functional collaboration, with a track record of enhancing campus hiring initiatives and receiving multiple awards for client service and technical leadership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Consulting Manager I
Hewlett Packard Enterprise - Juniper Networks
Bangalore
02.2026 - Current
- Led a team of technical service advisors to deliver complex, high-value services for EMEA clients.
- Oversaw post-sales service lifecycle, ensuring timely delivery and zero SLA breaches.
- Managed client relationships as primary contact, translating business needs into actionable plans.
- Executed premium and advanced services contracts while ensuring adherence to agreed scope.
- Mentored and coached a high-performing team, setting clear objectives and conducting evaluations.
- Defined and tracked KPIs, implementing plans that maintained consistent service quality.
- Served as escalation point for critical accounts, collaborating with stakeholders for timely resolutions.
- Optimized resource allocation and managed departmental budgets to meet profitability targets.
Advanced Services Associate Manager
Juniper Networks
Bengaluru
07.2025 - 01.2026
- Led team of technical service advisors to deliver complex, high-value services for EMEA clients.
- Oversaw complete post-sales service lifecycle, ensuring timely delivery without SLA breaches.
- Managed client relationships as primary contact, translating business needs into actionable service plans.
- Executed premium and advanced services contracts, ensuring adherence to agreed scope.
- Mentored and coached high-performing team, setting clear objectives and conducting evaluations.
- Defined and tracked KPIs, implementing targeted improvement plans to enhance service quality.
- Served as escalation point for critical accounts, collaborating with stakeholders for timely resolutions.
- Optimized resource allocation while managing departmental budgets to ensure profitability.
Senior Product Consultant - Professional Services
HPE - Juniper Networks
Bengaluru
07.2023 - 06.2025
- Led complex professional services projects for global customers across EMEA, AMER, and APAC regions, delivering customized solutions for Enterprise, Data Center, Service Provider, and SD-WAN (Juniper Routing Director/ Paragon) networks.
- Consulted as a professional service consultant and project lead, delivering design, implementation, validation, and optimization of Juniper networking solutions to enhance client infrastructure.
- Directed end-to-end delivery of multiple high-value projects, managing timelines, resources, and client communication to ensure on-time and quality outcomes.
- Created high-level and low-level design documents (HLD/LLD), migration strategies, implementation guides, and test plans for complex deployments.
- Provided implementation support, migration assistance, network audits, upgrades, PoCs, and workshops for multi-domain projects to customers/Partners.
- Acted as a technical consultant, building strong relationships with customer technical teams and translating business needs into actionable designs/configurations.
- Delivered knowledge transfer sessions and technical training to customer teams, partners, and internal Juniper teams to enhance operational readiness.
- Mentored new recruits by guiding them through onboarding and technical enablement.
- Collaborated with Sales Engineers and Engineering teams to address customer-specific requirements and relay actionable feedback for product enhancements.
- Resolved complex technical issues related to network design and architecture, ensuring minimal downtime and customer satisfaction.
- Coordinated cross-functional events to foster team collaboration and enhance workplace culture.
Product Consultant - Professional Services
Juniper Networks
Bangalore
07.2021 - 06.2023
- Conducted workshops, created design documents, and provided deployment guidance, ensuring successful implementation of Juniper products.
- Led creation of high-level and low-level design documents, migration plans, and test plans for network deployments, facilitating seamless project execution.
- Project management: Manage project deliverables, timelines, and client communication to ensure successful project completion.
- Provided technical consulting to customers, offering expertise on Juniper's networking solutions.
- Technical consulting, network design, and project management to implement and optimize Juniper products for customers.
- Conducted design and information-gathering workshops to understand customer needs, fostering strong relationships with technical teams.
- Problem-solving: Troubleshoot and resolve complex technical issues related to network design and architecture.
- Delivered training and knowledge transfer to customer and partner teams on Juniper products and best practices.
- Collaboration: Work with internal Juniper teams, such as Sales Engineers and Engineering, to address customer-specific requirements and relay feedback.
Network Design Professional, Data Center and Security
British Telecom Global Services India Limited
Bangalore
02.2020 - 07.2021
- Delivered design implementation and operational support for complex network environments, enhancing reliability and performance.
- Created high-level and low-level design documents, BOMs, and configuration templates for new deployments, streamlining project execution.
- Designed and managed network infrastructure for dedicated retail enterprise, ensuring high availability across multiple sites.
- Oversaw site management for multiple enterprise locations, performing configuration audits and ensuring compliance with standards.
- Provided implementation support for feature upgrades and operational troubleshooting at existing sites.
- Executed IOS upgrades on Cisco routers and switches to maintain security and performance standards.
- Developed Python scripts to automate repetitive tasks, reducing manual effort and improving efficiency.
- Maintained communication with client technical teams, facilitating smooth execution and timely resolution of issues.
Technology Analyst
Infosys
Bangalore
12.2015 - 01.2020
- Delivered reports and consulting to customers on network issues and proposed effective solutions.
- Consulted on proactive network bugs to mitigate potential impacts and identify workarounds for customer configurations.
- Developed Python scripts to enhance efficiency in identifying features within thousands of configuration files.
- Managed retail project implementation in Meraki dashboard across multiple sites. Worked on LLD.
- Mentored new recruits, ensuring readiness for production roles.
- Organized team collaboration activities to enhance teamwork and improve overall productivity.
Education
Bachelor of Engineering - Computer Science
Jaya Engineering College
Chennai06-2015
Skills
- Project management
- Strategic planning
- Client management
- Technical consulting
- KPI tracking
- Service delivery
- Documentation and reporting
- Resource optimization
- Customer engagement
- Client relationships
- Team leadership
- Team management
- Performance management
- Task delegation
- Project lifecycle
- Decision-making
- Change management
- Innovation management
- Operational leadership
- Organizational development
- Risk management
- Documentation and reporting
- Implementation support
- Technical communication
- Technical support
- Service management
- Network monitoring solutions
- Network performance monitoring
- Network troubleshooting
- Strong troubleshooting skills
- Process optimization
- Service excellence
- Digital transformation
- Technology integration
- Cloud solutions
- Resource management
- Problem solving
- Interpersonal skills
- Conflict resolution
- Effective communication
- Verbal communication
- Written communication
- Customer relations
- Relationship building
- Team collaboration
- Mentoring
- Coaching
- Team building
- Multitasking
- Time management
- Continuous learning mindset
- Operational efficiency
- Traffic flow analysis
- Quality of service
- Backup and recovery
- Software configuration
- Routing protocols expertise
- VLAN configuration
- IP addressing
- Routing expertise
- Firewall configuration expertise
- Networking
- Network automation tools
- Network documentation
- Business documentation
- Process improvement
- Service quality improvement
- Performance enhancement
- Problem-solving expertise
- Troubleshooting techniques
- Root-cause analysis
- Project planning
- Strategic planning optimization
- Operational analysis
- Customer management
- Task prioritization
- Collaborative
- Problem-solving aptitude
- IP addressing
- VLAN configuration
- Quality of service
- Switch configuration
- Network monitoring
- Network documentation
- Backup and recovery
- Software configuration
- Communication
- Process improvement
- Service quality improvement
- Performance enhancement
- Problem-solving expertise
- Troubleshooting techniques
- Root-cause analysis
- Technical communication
- Problem-solving aptitude
- Resource management
- Multitasking
- Project planning
- Operational leadership
Languages
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Bengali
Upper Intermediate (B2)
B2
Tamil
Elementary (A2)
A2
Certification
- JNCIE-ENT [Written Lab]
- JNCIE-SP [Written Lab]
- JNCIE-DC [Written Lab]
- CCNA - R&S
- 3*JNCIP [SP | DC | ENT]
- 5* JNCIS
- 6*JNCIA
- AZ-920
- ACA-Computing*SEC
Accomplishments
- Cisco Partner Contributor
- Infosys Insta Award [Multiple]
- Juniper's Juniverse Awards [Multiple]
Timeline
Consulting Manager I
Hewlett Packard Enterprise - Juniper Networks
02.2026 - Current
Advanced Services Associate Manager
Juniper Networks
07.2025 - 01.2026
Senior Product Consultant - Professional Services
HPE - Juniper Networks
07.2023 - 06.2025
Product Consultant - Professional Services
Juniper Networks
07.2021 - 06.2023
Network Design Professional, Data Center and Security
British Telecom Global Services India Limited
02.2020 - 07.2021
Technology Analyst
Infosys
12.2015 - 01.2020
Bachelor of Engineering - Computer Science
Jaya Engineering College