Poonam Singh
Gurgaon
Summary
Accomplished Instructional Leadership Coach and Head of Science with extensive experience in educational leadership and curriculum development. Demonstrated expertise in transitioning educational settings from online to hybrid and offline models, enhancing instructional quality, and mentoring educators. Proven track record in managing science departments, aligning curricula across CBSE, IGCSE, and Australian standards, and fostering student engagement through innovative teaching methods. Strong background in hospitality management with a focus on operations leadership at Radisson Edwardian. Core competencies include problem-solving, critical thinking, team leadership, and adaptability. Committed to advancing educational excellence through strategic planning and professional development initiatives.
Overview
20
20
years of professional experience
Work History
Instructional Leadership Coach & Head of Science
Heritage Xperiential Learning School
06.2021 - Current
- Led transition from online to hybrid and full offline instruction post-COVID.
- Headed Middle School Science department, ensuring curriculum continuity and vertical alignment.
- Strengthened curriculum frameworks, assessments, and learning outcomes through comprehensive planning and review.
- Mentored teachers via classroom observations, feedback cycles, and structured professional development sessions.
- Collaborated with academic leadership to enhance instructional quality and faculty capabilities.
- Delivered instruction across CBSE, IGCSE, and Australian curricula up to Grade 10.
- Ensured learning continuity through effective planning, assessment alignment, and learner support strategies.
- Managed complaints with calm communication and efficient problem-solving techniques.
Self employed
Remote International Educator
03.2019 - 03.2021
- Engaged regularly with teaching faculty and delivered lessons to students on national and international platforms utilizing CBSE, IGCSE, and Australian Curriculum through grade 10.
Middle Programme Teacher
Heritage Xperiential Learning School
Gurgaon
08.2013 - 06.2018
- Created engaging lesson plans based on approved curriculum for three sections of 32 students each.
- Incorporated interactive activities to promote hands-on learning and active student participation.
- Analyzed student progression as part of school data team and trained faculty on assessment tools.
- Facilitated workshops on assessment, data analysis, and grade orientation for parents.
- Participated in various workshops focused on growth mindset and learning standards.
- Organized sessions on paper circuitry, wearable technology, Makey-Makey, and Arduino Uno.
- Managed student council (anti-bullying squad) of 14 students, reducing bullying incidents.
- Collaborated with faculty to develop
Operations Team Leader
Radisson Edwardian
London
10.2010 - 05.2010
- Promoted to Operations Team Leader, managing 12 staff across reception and training two interns.
- Oversaw housekeeping, maintenance, and concierge functions while acting as Duty Manager.
- Trained Operations team within three months for new sister boutique hotel.
- Facilitated in-house training sessions and conducted staff appraisals regularly.
- Organized team rota to ensure efficient staffing and coverage.
- Performed audits of other hotels within the chain to maintain standards.
Operation Support Coordinator
Radisson Edwardian
London
11.2006 - 10.2007
- Coordinated operations and supported service excellence team to enhance efficiency.
- Promoted to manage front office staff across reception at Radisson Edwardian in November 2006.
- Ensured accurate analysis and recording of all front office financial procedures and daily transactions for optimal cash flow.
- Maintained high standards of service in a 4 Star Deluxe Hotel.
Guest Service Coordinator
Radisson Edwardian
London
04.2006 - 11.2006
- Joined organization as work experience student in February 2006, gaining exposure to Accounts and Operations Support roles.
- Achieved full-time position as Guest Services Coordinator due to exceptional performance.
- Accumulated one year of hospitality industry experience, focusing on customer service functions.
- Cultivated strong relationships with customers and colleagues to enhance satisfaction.
Education
M.Sc - Mathematics
University of Jammu
Jammu, J&K01.2013
B.Ed -
University of Jammu
Jammu, J&K01.2011
Bachelors In Science -
University of Jammu
Jammu, J&K01.2004
One year Advanced Diploma in Computer Application -
DOEACC, Govt. of India
Skills
- Problem-solving and decision-making
- Critical thinking
- Organizational skills
- Time management
- Team leadership
- Adaptability
- Trust building
- Curriculum development
- Student assessment
- Workshop facilitation
- Instructional leadership
- Assessment alignment
- Teacher mentoring and performance evaluation
Coursework
- Certificate Program in Instructional Leadership
- Differentiation in the Classroom; Total Participation Techniques (TPT); PLC & UDL – Mr. Rampal Singh
- Creating Thinking Classrooms – Ms. Pragya Nopany
- Giftedness & Talent Development – Ms. Vidushi Chaudhary
- Experience Science – Prof. H. C. Verma
- Cultural Leadership
- Consilience Makerspace
- Growth Mindset
Custom Section
Reading books (fiction and nonfiction), Badminton, Dance, Listening to music, English, Hindi, Punjabi
Timeline
Instructional Leadership Coach & Head of Science
Heritage Xperiential Learning School
06.2021 - Current
Self employed
Remote International Educator
03.2019 - 03.2021
Middle Programme Teacher
Heritage Xperiential Learning School
08.2013 - 06.2018
Operations Team Leader
Radisson Edwardian
10.2010 - 05.2010
Operation Support Coordinator
Radisson Edwardian
11.2006 - 10.2007
Guest Service Coordinator
Radisson Edwardian
04.2006 - 11.2006
M.Sc - Mathematics
University of Jammu
B.Ed -
University of Jammu
Bachelors In Science -
University of Jammu
One year Advanced Diploma in Computer Application -
DOEACC, Govt. of India