POONAM SISODIYA
Telecalling Supervisor
Add :- 61/1459,Gujarat Housing Road, NR, Civil Hospital, Meghaninagar, Ahmedabad
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Team Leader
SJD Services
01.2022 - 06.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Tally Caller Supervisor
Premashri Enterprise
06.2021 - 12.2021
- Achieved high-quality communication with customers, using active listening and clear verbal skills to address concerns accurately.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Collaborated with internal departments to resolve complex issues, ensuring a seamless experience for the customer.
- Maintained comprehensive knowledge of products and services offered, enabling accurate responses to customer inquiries.
Tally Caller
Solanki Enterprise
01.2018 - 05.2021
- Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
- Handled sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.
Education
Master of Commerce - Commerce
Gujarat University
Ahmedabad, India 04.2001 -
Bachelor of Commerce -
Gujarat University
Ahmedabad, India 04.2001 -
HSC - Guj Board
Gujarat Board
Ahmedbad 04.2001 -
Skills
Technical Skills
Accounting Tools :-Tally 09
Ms Excel Advance,Ms word,CCC
Team supervision
Teamwork and collaboration
Work planning
Timeline
Team Leader
SJD Services
01.2022 - 06.2024
Tally Caller Supervisor
Premashri Enterprise
06.2021 - 12.2021
Tally Caller
Solanki Enterprise
01.2018 - 05.2021
Master of Commerce - Commerce
Gujarat University
04.2001 -
Bachelor of Commerce -
Gujarat University
04.2001 -
HSC - Guj Board
Gujarat Board
04.2001 -
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