Summary
Overview
Work History
Education
Skills
Software
hobbies
Timeline
CustomerServiceRepresentative
Poonam Soni

Poonam Soni

Pune

Summary

I seek challenging opportunities where I can fully use my skills for the success of the organization. Experienced with accounts receivable processes and financial reconciliation. Utilizes advanced knowledge of billing systems to ensure timely and accurate invoice management. Track record of maintaining strong client relationships and effective communication.

Overview

13
13
years of professional experience
1
1
year of post-secondary education
4
4
Languages

Work History

Sr.Ar Associate

Gebbs healthcare solutions
Mumbai
06.2021 - Current
  • Worked in Physician and Hospital billing
  • Resolution on denial.
  • Eligibility verification
  • Insurance payment collection.
  • Identified opportunities for automation within AR processes, leading to increased productivity and lower error rates.
  • Developed strong working relationships with both internal stakeholders and external clients to facilitate smooth AR operations.
  • Contributed to successful audits by preparing thorough documentation of AR processes and procedures as needed.

Associate

Mahindra and Mahindra
Mumbai
05.2018 - 08.2020
  • Explain features for vehicle as per requirement.
  • Request for test drive and it as per convince.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Increased sales by customizing pitches to address specific client needs and concerns.

Sr.customer Support

Marks and Spencer
Pune
09.2015 - 10.2017
  • Maintain section properly
  • Assist customer as per requirement and give them product details.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.

Skin Expert

Kaya skin bar
Pune
10.2014 - 08.2015
  • Recommend regime as per customer skin tone and give them correct advice how to use product.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Sr.customer Support Executive

World of Titan
Pune
04.2012 - 09.2014
  • Job role :
  • Maintain section properly
  • Assist customer as per requirement and give them product details.
  • Conducted regular performance reviews for team members to identify areas of improvement and provide constructive feedback.
  • Developed comprehensive training programs for new team members, improving onboarding and reducing ramp-up time.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Managed timely and effective replacement of damaged or missing products.

Education

10 Th Pass -

GSM School
Pune
01.2010 - 12.2010

Graduation -

Rabindranath Tagore University
Bhopal
06-2021

Skills

Software

Tally

Basic Excell

hobbies

I love to Listen Music & like to travel to different places.

Timeline

Sr.Ar Associate

Gebbs healthcare solutions
06.2021 - Current

Associate

Mahindra and Mahindra
05.2018 - 08.2020

Sr.customer Support

Marks and Spencer
09.2015 - 10.2017

Skin Expert

Kaya skin bar
10.2014 - 08.2015

Sr.customer Support Executive

World of Titan
04.2012 - 09.2014

10 Th Pass -

GSM School
01.2010 - 12.2010

Graduation -

Rabindranath Tagore University

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Poonam Soni