Poonam Suneja

RESPONSIBILITIES:

Managed end to end patient care services for OPD, PHC and surgical cases.

Supervised PCS team and provided on th e job training to enhance patient handling and service delivery.

Acted as a key point f contact for patient grievances, resolving issues promptly.

Maintained accurate documentation and compliance as per NABH/JCI standards.

Generated daily reports related to patient feedback,TAT, and patient movement.

Coordinated with doctors, nurses, billing diagnostics and insurance department daily.

ACHIEVEMENTS:

Consistently achieved high patient satisfaction scores.

successfully handled difficult patient situations with calm and empathy.

Trained and mentored new PCS staff members.

Assisted in successful hospital audits with complete compliance.

SKILLS:

Excellent patient communication & Counseling skills

Knowledge of hospital system & Documentation

strong coordination with multiple departments.

Familiar with NABH standards & Hospital SOPs

Ability to handle patient complaints and grievances professionally.