Poonam Thakur

• Carried out day-to-day duties accurately and efficiently.
• Assists in providing training support to department new hires.
• Handling AE's/ PQC/ SS.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Increased customer satisfaction by resolving issues.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Delivered services to customer locations within specific timeframes.
• Handled Inbound calls/emails & address customer inquiries and concerns with proper solution.
• Accurately identifies, documents and reports adverse events, pregnancy reports, special situation events and product complaints in a clear and concise manner within required timeframes per government regulations, by following SOPs and client working practices/instructions.
• Formulates and provides accurate responses utilizing approved labeling and company standard responses, published literature and other data (e.g. internal clinical data, post-marketing surveillance data). Assists with writing custom responses utilizing this data.
• Performs follow-up with inquirers as per WI.
• Adheres to company and country-specific privacy policies.
• Other activities as assigned.
• Assists Medical Information Coordinator in providing full and compliant documentation per SOPs.

• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
• Investigated and reported all incidents per hospital policies.
• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Educated patients and families on treatment procedures and answered questions for thorough home care plans.
• Supervised staff of 20 registered nurses, and 15 certified nursing assistants.
• Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
• Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
• Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.

• Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
• Established criteria for each milestone within product roadmap as means to measure developmental progress.
• Developed product documentation to communicate upcoming features and products to internal teams.
• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Prioritized roadmap in order to achieve product goals and metrics.
• Coordinated project planning and execution with team members and team leads.
• Coordinated design meetings and decisions with internal departments and teams.
• Analyzed metrics to measure product performance.
• Monitored market trends and competitor performance to update promotional strategies.
• Managed product demonstrations and testimonials for performance evaluation.
• Maintained positive vendor relations to build strong partnerships.
• Boosted customer base penetration using creative promotional approaches.
• Reduced project downtime with quality product inspections.

• Evaluated, recommended and implemented new tools, presentations, techniques and delivery platforms for training and communication.
• Conducted routine assessments of staff engagement, consumer engagement and integrity of individualized clinical supports.
• Gave presentations to conference attendees, clinicians and administrators.
• Visited assigned accounts, identified and trained clinical champions and established relationships with key decision makers.
• Created technique videos, social media feedback and documentation to evaluate training program with reportable results.
• Prepared reports and updated required documentation.

10+2

10th