Poonam Tiwari
Ahmedabad
Summary
Dynamic professional with a proven track record at Kofta Finance Private Limited, excelling in performance evaluation and communication systems. Adept at enhancing customer service and driving team collaboration, I leverage data analysis and leadership skills to achieve operational excellence and foster a high-performing work environment. Multi-talented professional with several years of experience guiding residents while maintaining facilities. Dedicated to creating safe and enjoyable experiences for residents by monitoring facility upkeep and planning social events. Successfully hired, trained, and oversaw talented team. Decisive leader with phenomenal communication skills.
Overview
9
9
years of professional experience
Work History
Area Coordinator
Kofta Finance Private Limited
Ahmedabad
04.2022 - Current
- Implemented effective communication systems among various teams within the organization.
- Monitored and evaluated employee performance, providing feedback for improvement.
- Coordinated and supervised the daily operations of a large office area.
- Provided customer service support in responding to inquiries from clients and staff members.
Area Sales Executive
SK Finance
Ahmedabad
07.2021 - 04.2022
- Collaborated with cross-functional teams to develop innovative solutions for clients' needs.
- Monitored competitor activities to gain insights into their strategies for success.
- Assisted customers with technical inquiries regarding products and services.
Call Center Executive
Suvidha Fincorp Finance
Ahmedabad
04.2020 - 07.2021
- Collaborated with other departments to ensure excellent customer experience.
- Maintained accurate records of all conversations with customers.
- Analyzed customer feedback data to identify areas of improvement within the department.
Office Assistant
Bhardwaj Land India Group
Ahmedabad
12.2017 - 11.2018
- Answered phone calls and directed them to appropriate personnel.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
Teli Caller
Mass Call Center
Ahmedabad
05.2016 - 11.2017
- Handled inbound telephone calls from interested customers.
- Documented sales call data in company software.
Education
B. Com
MP Girls
Rakhiyal03-2018
HSC
Bhavna School
Vastral03-2014
SSC
Bhavna School
Vastral03-2012
Skills
- Performance evaluation
- Communication systems
- Customer service
- Data analysis
- Microsoft Excel
- Customer service oversight
- Sales tracking
- Team management
- Team leadership
- Cross-functional collaboration
- Teamwork
- Verbal and written communication
- Multitasking and organization
- Data entry
Accomplishments
- Best employee of the team award
- Active team award member
- 6 time best performer of the month
Languages
Hindi, Gujarati, English
First Language
Timeline
Area Coordinator
Kofta Finance Private Limited
04.2022 - Current
Area Sales Executive
SK Finance
07.2021 - 04.2022
Call Center Executive
Suvidha Fincorp Finance
04.2020 - 07.2021
Office Assistant
Bhardwaj Land India Group
12.2017 - 11.2018
Teli Caller
Mass Call Center
05.2016 - 11.2017
B. Com
MP Girls
HSC
Bhavna School
SSC
Bhavna School
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