Poonam Tomar
L&D Coordinato
New Delhi
Summary
Highly motivated and experienced professional seeking a position as an Operations Analyst in a reputable travel company. Bringing a proven track record of enhancing customer satisfaction, improving operational efficiency, and developing comprehensive training programs to ensure consistent service excellence. Committed to fostering a culture of quality and continuous improvement within the organisation. Career spans 12 years of experience in the customer service industry and is well versed in GDS (Amadeus and Sabre) . Career spans 12 years of experience in the customer service industry and is well versed in GDS (Amadeus and Sabre)
Overview
17
17
years of professional experience
1
1
Language
Work History
L&D Coordinator
International & Leisure Travel PVT. LTD
Bangalore, India
07.2018 - Current
- Responsible for training people globally
- Demonstre expertise in training facilitation, content development, and learning management systems.
- Monitoring and evaluated training effectiveness through assessments, surveys, and on-the-job observations, providing coaching and feedback to improve performance.
- Handling and resolved customer complaints and escalations in a professional and timely manner.
- Collaborated with subject matter experts and stakeholders to update training content and adapt programs to changing business needs.
- Skilled in designing and delivering effective training programs to enhance staff performance and knowledge.
Sr. Travel Analyst
American Express Pvt Ltd, American Express
05.2011 - 01.2014
- Issuing air tickets for the European markets (esp
- For, cardholders)
- Responsible for issuance of PNRs
- Quality check for all the issued/reissued PNRs
Travel Consultant
SITEL PVT. Ltd
05.2010 - 04.2011
- Handled international booking amendments and cancellations
- Responsible for refunds on Amadeus
- Worked as floor support in the absence of the Team Manager.
Reservation Data Maintenance - Travel Consultant
Amadeus
06.2006 - 05.2007
- Rebooking the PNRs in, and Quality checking of PNRs for Lufthansa Airlines
- Creating group reservations on Amadeus
- Maintaining monthly reports for Rebooked PNRS
Education
Bachelor of Arts -
Delhi University
XII CBSE - undefined
Skills
PROFESSIONAL SKILLSundefined
Timeline
L&D Coordinator
International & Leisure Travel PVT. LTD
07.2018 - Current
Sr. Travel Analyst
American Express Pvt Ltd, American Express
05.2011 - 01.2014
Travel Consultant
SITEL PVT. Ltd
05.2010 - 04.2011
Reservation Data Maintenance - Travel Consultant
Amadeus
06.2006 - 05.2007
Bachelor of Arts -
Delhi University
XII CBSE - undefined
Similar Profiles
Garima RaiGarima Rai
Senior Finance Associate at Travix Leisure and Travel Pvt. Ltd.Senior Finance Associate at Travix Leisure and Travel Pvt. Ltd.
AMRITA ROY CHOUDHURYAMRITA ROY CHOUDHURY
Associate Director of Operations at Travix Leisure & Travel India Pvt LtdAssociate Director of Operations at Travix Leisure & Travel India Pvt Ltd
AMRITA ROY CHOUDHURYAMRITA ROY CHOUDHURY
Associate Director of Operations at Travix Leisure & Travel India Pvt LtdAssociate Director of Operations at Travix Leisure & Travel India Pvt Ltd
Manvendra KumarManvendra Kumar
Manager- Finance & Costing at Genpact India Private LimitedManager- Finance & Costing at Genpact India Private Limited
Rohit PajhalRohit Pajhal
Director Network Operations at Indian Air ForceDirector Network Operations at Indian Air Force