Relationship Manager, Banking Operations
ICICI Bank
09.2021 - Current
- Established strong referral networks within the community, generating leads for new business opportunities in the banking sector.
- Negotiated favorable terms for credit facilities, supporting business expansion while mitigating risks associated with lending activities.
- Reviewed existing policies and procedures to identify areas of improvement within the relationship management function of the bank operations team.
- Coordinated with internal departments to facilitate seamless transaction processing for relationship banking clients.
- Managed a diverse portfolio of high-net-worth clients, resulting in expanded revenue growth.
- Collaborated with cross-functional teams to develop new products and services tailored to the needs of relationship banking customers.
- Mentored junior team members on best practices in relationship management, contributing to their professional development.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Implemented efficient banking processes to optimize operational performance and reduce errors.
- Utilized effective communication and negotiation skills, resolving disputes between clients and the bank in a professional manner.
- Identified opportunities for cross-selling additional bank products, driving business growth through strategic sales efforts.
- Provided exceptional customer service, addressing concerns promptly and maintaining long-term client retention.
- Strengthened client relationships by providing timely and accurate financial advice, leading to increased customer satisfaction.
