Poonam Wadehra

- Managing accounts of small and medium-sized business clients from the assigned book of business, providing comprehensive marketing solutions.

- Driving revenue growth by identifying upsell and cross-sell opportunities within these accounts.

- Empowering clients with the knowledge to maximize the potential of Meta's SaaS products for business expansion.

- Developing tailored engagement strategies and implementing strategic account plans to ensure successful solution execution.

- Conducting daily interactions via calls and emails to perform thorough account reviews, understand and address clients' strategic goals and challenges, and offer customized solutions.

- Staying informed about industry trends and updates to deliver the best possible client experience.

- Cultivating and nurturing robust relationships with clients in the small and medium-sized business sector.

- Propelling revenue growth through the identification of upsell and cross-sell prospects within these clienteles, presenting Google Ads solutions.

- Providing an array of Google Software as a Service (SaaS) offerings to enable businesses to advertise effectively across diverse platforms.

- Assessing clients' business requisites and challenges pertaining to document workflows and creative content creation, proposing solutions, and nurturing enduring partnerships that fuel business expansion.

- Analyzing clients' historical data to comprehend their behaviors and identify potential growth avenues within their accounts.

- Engaging in daily communication via calls and emails to conduct comprehensive account assessments, grasp clients' strategic objectives and challenges, and offer personalized remedies.

- Overseeing the opportunity pipeline on a weekly basis, delivering precise and timely updates to management regarding progress and forecasts.

- Ensuring customer success and contentment, fostering loyalty, and nurturing enduring associations that bolster business growth and profitability.

• As the highest escalation point of contact, I oversee customer concerns and complaints raised across social media platforms, ensuring timely resolution within specified SLAs.
• Assisted customers with troubleshooting errors and resolving technical issues.
• Resolved customer inquiries in a timely manner and according to company guidelines.
• Responded quickly to escalated calls from Tier 1 and 2 Technical Support staff members.

• Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.