Poonam Konaje Prabhakar
Senior Manager, PMO And Sales Operation Lead
Bengaluru
Summary
Multifaceted, committed and goal driven professional with 14 years of experience into Project Management Office, Business development, Sales Operation and IT Service Delivery Management with Experience in handling operations for multiple projects at a time with the headcount of 200+ resources and effective communicator with excellent relationship & interpersonal skills with ability to relate to people at all levels
Overview
15
15
years of professional experience
1
1
Certification
Work History
PMO and Sales Operations Lead
Capgemini Technology Services
02.2015 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and continued business.
- Overseeing project portfolio management, ensuring alignment with strategic objectives, and managing project prioritization
- Allocating resources, managing capacity, and ensuring effective resource utilization
- Tracking project progress, identifying and mitigating risks, and implementing corrective actions
- Ensuring timely and accurate project reporting to stakeholders, including project status, risks, and performance metrics
- Collecting, analyzing, and providing insights to support informed decision-making.
- Responsible for the project accounting - Budgeting, Forecasting, tracking actual in coordination with Project Managers and Finance controller
- Work along with Account Executives, Solution and Delivery teams on RFP/RFQ's requirements for proposal pricing, impact and SOW
- Responsible for Transformation operations – define roadmap, Process and Procedure, Services, Contract and Finance management, Transition Governance along with delivery team/ Customer
- Mentored junior staff members for skill development and career progression within the organization.
- Streamlining sales processes, identifying inefficiencies, and implementing improvements
- Providing sales teams with the necessary tools, training, and content to close deals
- Working closely with marketing, product, and customer success teams to align sales strategies
PMO Analyst
IBM
03.2013 - 07.2014
- Managed stakeholder expectations through regular presentations, status reports, and issue resolution discussions during the course of projects.
- Improved project efficiency by streamlining communication and collaboration between team members.
- Enhanced stakeholder satisfaction by managing expectations and delivering results according to set timelines.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Assisted in budget development and financial tracking, ensuring resources were effectively allocated throughout the project lifecycle.
- Facilitated training sessions for team members on new processes and tools, increasing adoption rates and boosting productivity.
Service Manager
MPHASIS (AN HP COMPANY)
06.2009 - 12.2012
- Managed all IT Change/Service Requests for project delivery
- Resolved customer complaints in professional and timely manner.
- Coordinated with Program Office to collaborate and develop project Management and processes jointly
- Manage the SLA of Incident/Change/Service requests
- Manage client SharePoint for all service requests with appropriate status
- Responsible for quality assurance for all service requests generated through service desk/support team
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Responsible for status reporting, client communication & coordinating with the project management team for timely completion and quality maintenance of projects
- Focal point of contact between Client and support teams
Education
Bachelor of Computer Applications - Computer Applications
Alva's
Mangalore 04.2001 -
Skills
Operations Management
Revenue Forecasting
Sales Operations
Resource Allocation
Cross-Functional Collaboration
Documentation And Reporting
Budget Oversight
Data-driven decision-making
Financial Management
Adaptability and Flexibility
Negotiation and Conflict Resolution
Excellent Communication
Languages
English
Hindi
Kannada
Certification
ITIL V3
Timeline
ITIL V3
03-2019
PMO and Sales Operations Lead
Capgemini Technology Services
02.2015 - Current
PMO Analyst
IBM
03.2013 - 07.2014
Service Manager
MPHASIS (AN HP COMPANY)
06.2009 - 12.2012
Bachelor of Computer Applications - Computer Applications
Alva's
04.2001 -
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