Poonam Rawlani

● Major contributions : Instrumental in configuring and implementing key service modules like service orders, field service, and repair processes, culminating in accurate and efficient invoicing

● Web UI Expertise : Leveraged the Component Enhancement Workbench to configure and enhance the web user interface framework.

● End-to-End Service Order Management : Provided comprehensive production support for service order processing, ensuring seamless progress from initiation to invoicing.

● Cross-Functional Collaboration : Facilitated smooth incident processing logged in OTRS and SERVICENOW tools by collaborating effectively with ECC and FICO teams.

● Go-Live Expertise : Delivered intensive support during each planned release, ensuring successful transitions on schedule.

CPQ & CRM Integration : Gained proficiency in the Salesforce CPQ module and its integration with CRM contracts, demonstrating initiative for further learning

• Handled campaign configuration and implementation, encompassing case management, account setup, and vehicle selection
• Managed leads and after-sales processes, ensuring smooth customer experiences
• Defined communication protocols, email settings, and agent inbox configurations for efficient communication
• Established user access controls and authorization roles for secure interaction center access
• Defined transaction types and item categories for service order quotations, orders, complaints, and returns, streamlining processes
• Leveraged segment builder to effectively target business partners based on specific demographics
• Customized navigation bar profiles for agents, including survey questionnaires, for personalized experiences
• Defined campaign types, objectives, and tactics based on customer data and requirements.

• Expertise: Provide support for all Trade Strategy & Management (TSM) activities encompassing trade agreement planning, promotion planning, spend approval & execution, and funds management.
• Funds Management: Develop strategic trade fund plans at organizational level, allocating them to business units for effective promotional spending.
• User Support: Successfully assisted users with SAP Trade Promotion Management for defined period, achieving objectives like sales growth, new product launches, brand awareness, and market share expansion.
• Data Integration: Aligned trade promotions with key performance indicators (KPIs) defined in SEM-BPS for comprehensive trade promotion planning.
• System Integration: Ensured product availability during promotions by successfully integrating SAP APO with TPM for demand planning.
• Pricing & Rebates: Managed scenario building, pricing conditions, and rebate maintenance in SAP ECC, seamlessly downloading them to SAP TPM for streamlined billing, logistics, and claims processing within SAP ECC.
• Data Management: Consistently monitored and cleared inbound and outbound data queues flowing through integrated systems like SAP APO, SAP BW/BPS, and SAP ECC.

• Application Support of all implemented applications
• Core functionalities covered: Marketing - Master Data Setup, Org Model, Lead Management, Campaign Management, External List Management; Business Partner
• Enhanced the Scenario of New Dashboard into WEB UI for Business Roles Sales pro & Marketing pro.

● Application Support of all implemented applications