POONKODI B
Chennai
Summary
To pursue a challenging career by being associated with a progressive organization and keep up pace with the latest trends and apply my knowledge and work dynamically towards the growth of the organization
Overview
7
7
years of professional experience
Work History
Junior Executive (Project Delivery Implementation Management)
Tata communications
03.2017 - 10.2019
- Providing voice and data facilities to UK Vodafone customers using Fiber and Microwave
- Interface between the end customer and the client
- Generate weekly WIP (Work In Progress) reports for the customer
- Working in applications such as Amdocs CRM, Click Portal, Clarify and DB etc
- Co-ordinating with the on-site Engineers for fibre patching and connectivity through chat in order to provide un-interrupted service to the customer
- Building strong lasting client relationship by co-ordinating with internal teams and clients via chats, calls and E-mails to manage issues and deliver the service to the customers
- Building a personal relationship with key client staff
- Successful delivery- SLA / Project and Process Quality Metrics achievement and high level of customer satisfaction (CSAT)
- Communicating across organizational boundaries – from engineers through to senior managers, team members
- Worked in quality checks for different types of orders like microwave, conversion, CSG swaps, and migration
- Providing constructive feedback to team and derive action plan
- Understanding the process goals and help the team to achieve them
- Completing Call Monitoring and Feedbacks as per SLA or Internally defined
- Conducting evaluation Sessions and initiating Action Plans for reducing Variance
- Coach associates and peers on Quality metrics pertaining to the project
- Coordinating with the client on process related issues & updates
- Worked with Cross-Functional Teams to ensure that both internal and external customer needs are met
Process Executive
Prodapt Solutions Pvt. Ltd
06.2013 - 07.2016
- Collect the orders from STU and analyze the customer requirements whether he needs Dial tone or Broadband & Check DSL qualification for analyzing, whether customer qualify for his BB requirement. And administering the available facilities.
- Monitor and process ready M6 assignment tasks
- Online chat and email support to the client. Interacting with internal departments such as Service Activation, Facility Provisioning and External Field Sales Engineer, Field Technicians and Customer via chat and e-mails to ensure Customer Satisfaction and to meet the scheduled due dates.
- Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance is achieved.
Technical Writer
CSE Groups
08.2012 - 02.2013
Education
B.E - Electronics and Communication Engineering
Sri Venkateshwara College of Engineering and Technology
04.2011
HSC - undefined
Sri Sumathi Vishal Jain Girls Hr.Sec.School
05.2007
SSLC (CBSE) - undefined
Shri B.S.Mootha Jain Girls Sr. Sec.School
05.2005
Skills
- Ability to work in a team
- Hard working and Facing problem as challenges
- Creative innovation and interpersonal skills
Personal Information
- Spouse's Name: Vijayaprakash S
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Accomplishments
- Received appreciation mails from end customer for delivering the service with quality and for the proactive work.
- Received a compliment from On Shore manager for effective participation in completion of the project undergone.
- Offered 'Best Employee of the Month' for delivering maximum number of orders within a stipulated time with 100% quality.
- Got Excellence Certificate in Telcore-Telecom and Communication Networking Course.
- Got Hi5 award for improving the quality percentage of the process by reducing the errors.
- Got Hi5 award for delivering the 5G priority orders.
Courses Done
SQL, Snowflake and Power BI, Greens Technology, T.Nagar, Chennai, Tamil Nadu
Excel Proficiency
- Performing a key role in cleaning, manipulating and transforming data to improve overall data quality.
- Verifying accurate data availability for managers and decision makers by effectively maintaining data accuracy.
- Utilizing worksheet data & external resources to create and modify pivot tables & charts with extreme precision.
- Utilizing database functions, advanced filters, compiling data, sorting and prioritizing data.
- Prepare reports and presentations by utilizing Microsoft word, excel and power point to facilitate sound decision making.
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge.
Timeline
Junior Executive (Project Delivery Implementation Management)
Tata communications
03.2017 - 10.2019
Process Executive
Prodapt Solutions Pvt. Ltd
06.2013 - 07.2016
Technical Writer
CSE Groups
08.2012 - 02.2013
HSC - undefined
Sri Sumathi Vishal Jain Girls Hr.Sec.School
SSLC (CBSE) - undefined
Shri B.S.Mootha Jain Girls Sr. Sec.School
B.E - Electronics and Communication Engineering
Sri Venkateshwara College of Engineering and Technology
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