Learn New Technology / New Idea
POORANJAYA TRIPATHY
Full Stack Developer Fresher
Bhubaneswar,Odisha
Summary
Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly.
A confident Customer Support Engineer with expertise in help desk environments assisting customers while promoting efficiency, respect and patience.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Qualified Mechanical Engineer with extensive knowledge of engineering equipment and software. Committed to providing accurate work with eye for detail.
Consistently commended for meeting stringent project deadlines under budget.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Associate-Customer Support
TECH Mahindra
Chennai
09.2022 - 06.2023
- Developed expertise in wide range of technical issues, allowing for effective support across multiple product lines.
- Established strong relationships with clients through exceptional customer service, resulting in positive feedback and repeat business referrals.
- Provided clear and concise documentation on resolved issues, improving overall team knowledge and future problem-solving capabilities.
- Boosted team productivity by developing and implementing new troubleshooting techniques, enabling faster issue resolution.
Mechanical Engineer
ARSS Infrastructure Projects Limited
Rayagada, Odisha
08.2013 - 01.2016
- 2+ years of extensive experience in development of processes and products, Construction , Maintenance of machinery or vehicle.
- Collaborated with cross-functional teams to identify opportunities for cost reduction, achieving significant savings without compromising on quality.
- Mentored junior engineers in design principles and best practices, fostering culture of knowledge-sharing and continuous learning among team members.
- Designed custom mechanical solutions for unique client requirements, delivering tailored products that exceeded expectations and strengthened customer relationships.
- Ensured compliance with industry regulations by staying up-to-date on changes in legislation or best practices applicable to mechanical engineering projects.
- Producing details of specifications and outline designs.
- Discussing and solving complex problems with manufacturing departments, sub-contractors, suppliers and customers.
- Designing and implementing cost-effective equipment modifications to help improve safety and reliability.
- Testing, evaluating, modifying and re-testing products. Measuring performance of mechanical components, devices and engines. Considering implications of issues such as cost, safety and time constraints.
- Working with other professionals, within and outside engineering sector. Good interpersonal skills, commitment, result oriented, hardworking and zeal to learn new technologies with ease and undertake Challenging tasks.
Education
Bachelor In Technology - Mechanical Engineering.
Gandhi Institute of Excellent Technocrat (GIET).
Bhubaneswar, Odisha. 07.2010 - 07.2013
Diploma - Electronics.
Nettur Technical Training Foundation (NTTF).
Berhampur, Ganjam, Odisha. 07.2008 - 07.2010
Matriculation - 10th.
G.C.D High School.
Rayagada, Odisha. 03.2006 - 03.2007
Skills
Helpdesk administration
Customer Support
Telephone and email etiquette
Technical Support
Customer Service
Call Management
Incoming Call Management
Customer service expert
Support Services
Technical issues analysis
Developing a project specification with colleagues using engineering principles and techniques
Testing, evaluating, modifying and re-testing products
Working with other professionals, within and outside the engineering sector
Good interpersonal skills, commitment, result oriented, hardworking and zeal to learn new technologies with ease and undertake Challenging tasks
Interests
Accept New Challenges
Timeline
Associate-Customer Support
TECH Mahindra
09.2022 - 06.2023
Mechanical Engineer
ARSS Infrastructure Projects Limited
08.2013 - 01.2016
Bachelor In Technology - Mechanical Engineering.
Gandhi Institute of Excellent Technocrat (GIET).
07.2010 - 07.2013
Diploma - Electronics.
Nettur Technical Training Foundation (NTTF).
07.2008 - 07.2010
Matriculation - 10th.
G.C.D High School.
03.2006 - 03.2007