Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Poornesh Babu

Sales ,Collection and Marketing
Bengaluru

Summary

Dynamic leader with a proven track record in operations management and business development, notably at Reliance Capital. Excelled in enhancing customer relations and driving sales growth, achieving an impressive 20-30 car sales per month at Car Outlet. Skilled in vendor relations and cost analysis, coupled with a talent for mentoring teams to exceed targets.

Overview

22
22
years of professional experience
2
2
Languages

Work History

Proprietor

Car Outlet
06.2009 - 07.2023
  • After Banking industry got into Car industry , Was owning a Used car outlet in bangalore . Where Average Sales of Cars per month was around 20-30 Per Month. Was dealing with all brands and all segments of vehicle . Improved sales brought new system to connect all dealer network. Tied up with different firms and revised the sales procedure and was able to meet monthly target set .
  • Increased customer satisfaction by providing personalized service and addressing clients'' needs.
  • Maximized resource utilization, reducing waste while increasing overall operational efficiency.
  • Implemented quality control measures to ensure products met high standards before being sold or serviced to customers.
  • Implemented innovative inventory management systems to reduce costs and improve product availability.

Area Collection Manager

Reliance Capital
03.2007 - 06.2009
  • Worked as a Area Sales Manager and handled different locations , Handled complete portfolio of Personal loan ,Consumer durable ,Auto loans . Vendor Management ,Cost and Budget Management. Team Handling and Call center Management.
  • Negotiated payment arrangements with customers in financial distress, maintaining client relationships while recovering outstanding balances.
  • Implemented training programs for new hires, ensuring consistent practices across the department.
  • Monitored team performance, providing feedback and coaching to enhance productivity and effectiveness.
  • Coordinated interdepartmental efforts to streamline billing cycles and reduce debtor days.

Collection Manager

Citi Financial Group
04.2005 - 03.2007
  • Worked as collection manager and handled different portfolios like Personal loan, Auto and Consumer Durables .Handled a team of 4 officers who were inturn responsible for handling each division to manage and deliver targets. Attended different seminars at different locations and development programms. Closely worked with team and all agents assoicated .
  • Implemented process improvements that increased team morale while maintaining a high level of professionalism within the department.
  • Leveraged advanced data analysis tools to identify trends in payment behavior, enabling informed decision-making for future collections efforts.
  • Worked closely with legal counsel to pursue necessary actions against non-compliant debtors, ensuring company interests were protected at all times.
  • Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.

Collection Officer

HSBC Bank
02.2002 - 04.2005
  • Worked as a collection officer to collect pending dues on credit card on soft buckets (early defaulters) .Maintained due deligence in all process as per banking system policy. Started handling external agencies who were part of collection system. Revised Payouts and helped recruit additional staffs required for the process. Though was new to collection field understood system very fast and delivered good results.
  • Reduced outstanding receivables by proactively monitoring aged accounts and prioritizing collection efforts accordingly.
  • Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
  • Documented all daily collections and delinquent account activities by uploading information to company's database.
  • Negotiated payment arrangements with clients, resulting in increased revenue for the company.

Calling Officer

Standard Chartered Bank
07.2001 - 02.2002
  • Worked as a telecalling officer under credit card sales team , met target of 4 to 5 cards sales per day . Worked closely with team .Since it was a first job and new learnings made good rapo with the team and was always a team player. Applied new sales technique to sell fast and easy.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.

Education

Bachelor of Science - Computer Science, Mathematics , Statistics

Christ College
Bengaluru, India
04.2001 -

Skills

Purchasing and planning

Employee Supervision

Cost analysis and savings

Quality Assurance

Project Management

Customer Acquisition

Operations Management

Business Development

Vendor Relations

Planning and execution

Business management and development

Business growth and retention

Customer Relations

Sales Promotion

Interests

Travel

Timeline

Proprietor

Car Outlet
06.2009 - 07.2023

Area Collection Manager

Reliance Capital
03.2007 - 06.2009

Collection Manager

Citi Financial Group
04.2005 - 03.2007

Collection Officer

HSBC Bank
02.2002 - 04.2005

Calling Officer

Standard Chartered Bank
07.2001 - 02.2002

Bachelor of Science - Computer Science, Mathematics , Statistics

Christ College
04.2001 -

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Poornesh BabuSales ,Collection and Marketing