Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
Generic
Poornima

Poornima

Bengaluru

Summary

Dynamic Process Specialist with a proven track record at Infosys BPM, excelling in data governance and analytics. Leveraged SQL and Cloudera to enhance data integrity, achieving significant process efficiencies. Demonstrates exceptional leadership and problem-solving abilities, adept in managing complex projects and driving automation initiatives. Skilled in Jira and critical thinking, consistently meets client expectations with innovative solutions.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Process Specialist (Data operation analyst)

Infosys BPM
Bengaluru
01.2024 - Current
  • Managing data governance process using various data analytics platforms
  • Handling SQL scripts for the data quality checks and controls
  • Analyze data and identify the data exceptions
  • Conduct strategic discussions with clients and stakeholders to improve team performance
  • Preparation of Daily, Weekly, and Monthly Deck report
  • Working knowledge of digital tools like Hue, Domino, Alteryx, and the DBeaver community
  • Work within the Agile methodology framework and track the daily activities in Jira
  • Managing the data ingested to the marketplace of Cloudera data platform Atlas UAT and Prod environment based on the data control classification and access restrictions
  • Reviewing the data access is appropriate in the marketplace by running the SQL scripts in the Data warehouse Hue and check for the PII- Personal Identifiable Information
  • Performing data quality tasks and run queries to investigate exceptions on instrument rec
  • Preparing UOI Instrument Reconciliation report to identify the exceptions are within acceptable tolerance and send to Business owners to investigate and implement data fixes
  • Identify the areas for automation and lead the team
  • Manage and resolve tickets within the SNOW application, ensuring timely follow-up and resolution for complex data queries
  • Utilize MDMS, Phoenix, and Bloomberg to enhance data accuracy and integrity while performing comprehensive data analysis
  • Successfully achieved significant reductions in ticket resolution time by streamlining processes and improving workflow efficiency

Senior Process Executive

Infosys BPM
Bengaluru
03.2022 - 01.2024
  • Company Overview: Working for an American Bank Holding Company
  • Managing end to end Credit card operations and resolve client disputes
  • Handle Credit limit adjustment (Credit limit transfer)
  • Redeem credit card rewards
  • Handle ACH accounts payment
  • Handle Credit balance refund
  • Adjusting credit card fees (Credit balance fee, Late fee, interest charge)
  • Reversing duplicate payments and posting the same to DDAs/ Issuing checks /Credit card
  • Handled client Call for new projects
  • Sharing daily wise production report to team
  • (SOD EOD MOM)
  • Handle on Secure card (all the secure report and ques requests)
  • Converting Dormant account to 400 type saving account and Secure card hold release
  • Preparing daily reports as well as monthly reports
  • Processed general ledger transaction for accounting to assist with reconcilement
  • Maintaining 100% accuracy on all the activities
  • Meeting SLA (Service level agreement) as per client requirement
  • Working for an American Bank Holding Company

Technical Support Representative

Glow Touch (Diya Systems) Pvt Ltd
Mangalore
05.2009 - 11.2013
  • Company Overview: a part of Endurance International Group of company (USA)
  • Worked on webhosting payment and Web Domains
  • Handled USA customer’s website and domains quarries
  • Worked on cancelling web hosting account and issuing partial payments
  • Worked on payment reversal and refund and charge off payment requests
  • Registering and Renewing Domains/ webhosting account
  • Updating DNS information
  • Providing/Releasing IP address and updating the IP address
  • Updating private Nameservers
  • Redirecting a URL
  • Releasing and Transferring the Domain
  • Worked on redemption Domain
  • A part of Endurance International Group of company (USA)

Education

MBA -

Jain University
01.2025

B.A - Computer Application

Vivekananda College
Puttur, D.K
01.2008

Software Testing Certified -

SILICON

Skills

  • FIS Blue zone
  • Mainframe
  • TSYS
  • ServiceNow
  • Salesforce
  • MDMS
  • Bloomberg
  • Cloudera
  • MYSQL
  • Jira
  • Alteryx
  • Tally
  • SQL
  • C
  • HTML
  • Microsoft XP
  • Word
  • Microsoft Office
  • Excel
  • Power Point
  • Outlook
  • Management Skill
  • Leadership
  • Critical Thinking
  • Computer Proficiency
  • Problem Solving
  • Decision making
  • Multi Task

Certification

  • Infosys Certified Banking Level 1 (T100)
  • IBPM Knowledge Management
  • Business Communication
  • Trained in Lean Accelerator, Continuous Improvement.

Awards

  • Individual Extra Miler Award from Infosys BPM
  • Ramp Award from Infosys BPM

Languages

  • English
  • Hindi
  • Kannada

Timeline

Process Specialist (Data operation analyst)

Infosys BPM
01.2024 - Current

Senior Process Executive

Infosys BPM
03.2022 - 01.2024

Technical Support Representative

Glow Touch (Diya Systems) Pvt Ltd
05.2009 - 11.2013

MBA -

Jain University

B.A - Computer Application

Vivekananda College

Software Testing Certified -

SILICON

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Poornima