Experienced professional in the BPO industry with 4+ years of expertise in technical and customer support. Excelled in troubleshooting and resolving technical issues, ensuring customer satisfaction and retention. Proven track record of delivering exceptional service, maintaining high customer satisfaction ratings, and exceeding performance targets. Strong communication skills, attention to detail, and ability to adapt to fast-paced environments. Confident in ability to contribute positively to any organization in need of a dedicated and skilled professional in technical and customer support.
A Study on factors of stress affecting performance with reference to Sutherland Global Services Ltd, 06/01/17 - 09/01/17 A Study on performance appraisal in Milma Products Dairy, Edapally, Kerala, 11/01/15 - 01/01/16