Open To Work
POORNIMA CHAND H
Bangalore
Work Preference
Summary
Results-driven Senior Quality Analyst with Amazon, specializing in quality governance and risk assessment. Expert in CAPA and defect reduction, I enhance operational efficiency through process improvement initiatives. Adept at mentoring teams and leveraging advanced data analysis skills to deliver actionable insights and strengthen compliance standards.
Overview
11
11
years of professional experience
Work History
Senior Quality Analyst, GSRC Quality
Amazon Development Center
03.2022 - 06.2026
- Conducted quality audits and risk assessments across EUDR and CPF programs, ensuring policy compliance and decision accuracy.
- Drove CAPA defect reduction initiatives to resolve recurring quality issues effectively.
- Published WBR and MBR reports analyzing quality trends, performance metrics, and risks, offering actionable insights.
- Partnered with operations, program, and policy teams to identify quality gaps and improve process controls.
- Coached auditors in knowledge-sharing sessions on audit quality, SLA adherence, defect prevention, and compliance requirements.
- Analyzed audit findings and operational risks to support SOP enhancements and standardize processes.
- Led quality assurance initiatives for software and systems at Amazon Development Center.
- Collaborated with cross-functional teams to uncover opportunities for quality improvements.
Senior Associate, DG Compliance Operations
Amazon Development Center
02.2017 - 02.2022
- Classified products according to IATA global dangerous goods regulations and Amazon compliance standards.
- Assigned proper UN numbers and shipping names to ensure safety protocol adherence.
- Utilized certified containers and packing instructions for secure packaging.
- Displayed standardized hazard symbols and labels for accurate marking and labeling.
- Provided completed shipper's declaration and emergency information documentation.
- Completed certified training for handlers and operators to maintain compliance.
- Reviewed seller interactions and compliance documentation to align with regulatory requirements.
- Resolved escalations and stakeholder queries promptly to uphold SLAs and mitigate risks.
Department Coordinator
Toyota Kirloskar Auto Parts Pvt. Ltd.
01.2015 - 02.2017
- Supported senior leadership by coordinating meetings, obtaining approvals, reporting on outcomes, and facilitating operational planning.
- Managed department MIS reporting, tracked manpower, developed performance dashboards, and streamlined administrative operations.
- Coordinated training programs and competency evaluations to enhance employee development activities.
Education
Bachelor of Commerce (B.Com) - Accounts and Finance
BNES Degree College, Bangalore University
Bangalore01-2014
Skills
- Audit management
- Compliance Operations
- Risk assessment
- Defect reduction
- Root cause analysis
- Process improvement
- SOP optimization
- Weekly and monthly reporting
- SLA Management
- Advanced Excel & Data Analysis
- Training and coaching
Accomplishments
- Ace of Spades Award — Highest productivity while maintaining 100% quality.
- Above & Beyond Award — Continuous process improvement initiatives with 100% productivity and quality.
- Recognized for quality improvement, audit excellence, stakeholder engagement, and impactful process improvement.
Selected Projects
- Climate Pledge Friendly (CPF) Process Onboarding, Led end-to-end CPF process onboarding following knowledge transfer from the China Node; established process setup, audit framework, SOP, and DMP framework. Improved pilot quality from 50% to 98% through structured audits, RCA, 5-Why analysis, CAPA, and performance governance.
- European Deforestation Regulation (EUDR) DMP Process Onboarding, Supported end-to-end EUDR DMP onboarding and stabilization through defect tracking, auditor-reversal monitoring, SIM closure, and performance reporting. Improved DMP quality from 46% to 92% through structured DMP governance, RCA, and CAPA implementation.
- AI Q-Buzz Implementation, Implemented AI Q-Buzz for the EUDR MC process by consolidating process knowledge and databases into an AI-enabled centralized tool. Standardized rationales and knowledge inputs to enable faster, consistent, and scalable query resolution.
- Audit Quality Improvement & Knowledge Management, Drove audit quality through Product Knowledge Tests (PKT), calibration sessions, and worldwide knowledge-sharing programs. Identified process gaps and implemented SOP enhancements, knowledge updates, and standardized audit guidance to improve decision accuracy and compliance.
Timeline
Senior Quality Analyst, GSRC Quality
Amazon Development Center
03.2022 - 06.2026
Senior Associate, DG Compliance Operations
Amazon Development Center
02.2017 - 02.2022
Department Coordinator
Toyota Kirloskar Auto Parts Pvt. Ltd.
01.2015 - 02.2017
Bachelor of Commerce (B.Com) - Accounts and Finance
BNES Degree College, Bangalore University