Summary
Overview
Work History
Education
Skills
Language
Accomplishments
Timeline
Generic

Poornima Jain

Hyderabad

Summary

Customer-focused professional with nearly two and half years of experience in client relationship management and service excellence. Skilled in communication, problem-solving, and data analysis, with a proven ability to adapt to new processes, and drive customer satisfaction. Proficient in Salesforce and data-driven decision-making, eager to leverage these skills in a dynamic environment to enhance service quality and support business growth.

Overview

4
4
years of professional experience

Work History

Senior Associate - Transaction Processing

Sutherland Global Services
Hyderabad
10.2022 - Current
  • Provided customer support by addressing inquiries, resolving concerns, and delivering accurate information to enhance satisfaction.
  • Managed customer accounts and processed transactions while ensuring accuracy and compliance with company policies.
  • Responded to escalated issues promptly, ensuring efficient resolution and a positive customer experience.
  • Collaborated with internal teams to analyze customer feedback and drive service improvements.
  • Assisted in training new team members on customer service best practices and effective communication.
  • Conducted follow-ups with customers to ensure issue resolution and foster long-term relationships.
  • Consistently achieved key performance metrics, including customer satisfaction, response times, and resolution rates.

Intern - Market Research

Whitehat JR
Hyderabad
09.2021 - 10.2021
  • Collected customer feedback through surveys to identify needs and improve products.
  • Provided valuable insights to the product team to enhance services based on customer input.
  • Supported outreach campaigns to gather more data and strengthen communication with potential customers.

Education

MBA - Information Technology & HR

RBVRR Women’s College
Hyderabad
08-2022

B.Tech - Civil Engineering

Bharat Institute of Engineering & Technology
Hyderabad
08-2019

Skills

  • Customer service and support
  • Salesforce Admin
  • Data analysis
  • Excel and PowerPoint
  • Word documentation
  • Basic SQL

Language

  • English
  • Hindi
  • Telugu

Accomplishments

  • Recognized as 'Star of the Month' for outstanding performance and dedication

Timeline

Senior Associate - Transaction Processing

Sutherland Global Services
10.2022 - Current

Intern - Market Research

Whitehat JR
09.2021 - 10.2021

MBA - Information Technology & HR

RBVRR Women’s College

B.Tech - Civil Engineering

Bharat Institute of Engineering & Technology

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Poornima Jain