Poornima Kapruwan
Dwarka
Summary
Accomplished LMS Administrator with 7+ years of experience managing, configuring, and optimizing a wide range of learning management systems. Demonstrated success in leading teams, ensuring seamless content delivery, and providing exceptional end-user support. Adept at collaborating with cross-functional partners, including instructional designers, content developers, and IT teams. Skilled in assessing training needs, developing effective learning strategies, and evaluating program effectiveness. Proficient in leveraging multiple LMS platforms and related technologies, including Workday LMS, Cornerstone on Demand LMS, Salesforce, and the Microsoft Office Suite. Known for strong communication and problem-solving abilities, with a commitment to delivering high-quality learning experiences and supporting organizational goals.
Overview
8
8
years of professional experience
Work History
SME Training Coordinator
Outscale Partners
10.2025 - Current
- Supported performance operations for Unifi by understanding its organizational hierarchy, reporting structure, and all associated business entities.
- Used the Census Report daily to verify employee data.
- Worked in UKG tool to manage performance cycles, where I have created and assigned Goals for new hires and existing employees by identifying Scorecard.
- Created the eligibility report twice a year to decide who participates in performance reviews. Updated leader mapping as part of this process.
- Used BI reports for cycle status tracking and data validation.
- Worked closely with: Compensation & Benefits, LOA Team, HRBPs, Automation Team, UKG Support Team
Associate Team Manager/ Client Executive
NIIT MTS
02.2018 - 10.2025
- Managed global marketing training programs, serving as the primary point of contact for stakeholders worldwide.
- Conducted needs assessments, gathered requirements, and aligned expectations with clients for upcoming training sessions.
- Utilized Salesforce CRM (Classic and Lightning) to manage tasks, track progress, and generate reports for daily planning.
- Provided support to learners and clients, addressing queries and managing program logistics.
- Leading and Managing the Publishing and Content Team which is responsible for uploading and managing content on Cornerstone & Workday.
- Managed content within Workday & Cornerstone On Demand (CSOD), including enrolments, cancellations, and roster preparation.
- Provide training and support to international clients across various regions (US, UK, Turkey, Spain, EMEA, LATAM, APAC).
- Handled participant queries regarding pre-work and attendance. Developed process improvement documentation, templates, and presentations.
- International experience to provide 1st line support to learners and clients for queries and managing customized program through outlook.
- Day-to-Day phone and email supporting all aspects related to the e-learning/Course. Coordinate with clients, vendors, and employees to ensure smooth operations on site.
- Coordinated all logistical aspects of training delivery, including: Virtual Sessions (MS Teams/Zoom): Facilitator booking, session scheduling. ILT Sessions: Room booking (using Condeco), room layout arrangements, facilitator travel and accommodation booking. Blended Sessions: Coordination of both virtual and in-person components.
Education
B. Com Program -
Delhi University SOL
01.2014
12th class - undefined
CBSE
New Delhi01.2011
10th class - undefined
CBSE
New Delhi01.2009
Skills
Technical Skills: MS Office Suite: Excel (formulas, pivots), Word, PowerPoint LMS: Cornerstone OnDemand (CSOD), Salesforce & Workday
Accomplishments
- Mmultiple Star Performer Award (2019, 2020, 2023, 2025).
- Outstanding Contributor, honoured by Unilever for exceptional commitment, can do attitude, and significant contributions to client projects (2021, 2022, 2023 & 2024)
Personal Minutiae
A dynamic individual with a keen interest in gardening, painting, and exploring new places. Passionate about music and cycling, finding solace and inspiration in both. Committed to personal and professional development, always eager to learn and adapt.
Timeline
SME Training Coordinator
Outscale Partners
10.2025 - Current
Associate Team Manager/ Client Executive
NIIT MTS
02.2018 - 10.2025
12th class - undefined
CBSE
10th class - undefined
CBSE
B. Com Program -
Delhi University SOL