Summary
Overview
Work History
Education
Certification
Interests
Timeline
Generic

Poornima M

Customer Success Manager
Hyderabad

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

5
5
years of professional experience
1
1
Certification
3
3
Languages

Work History

IT Sales Account Management

Tech Mahindra
04.2021 - Current
  • Collaborated with off-site personnel to verify consistent information accessibility and improve customer experience.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Identified key entry points to enhance market penetration and maximize returns.
  • Liaised with marketing and sales teams to develop targeted campaigns.

Project Lead

Tech Mahindra
12.2018 - Current
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Created and maintained comprehensive customer success documentation for internal and external use.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

B Tech - Electronics And Computers

Koneru Lakshmiah College of Engineering
Guntur
04.2001 -

Certification

Certified Scrum Master

Interests

Running, Handcrafts, Cooking

Timeline

IT Sales Account Management

Tech Mahindra
04.2021 - Current

Project Lead

Tech Mahindra
12.2018 - Current

B Tech - Electronics And Computers

Koneru Lakshmiah College of Engineering
04.2001 -

Certified Scrum Master

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Poornima MCustomer Success Manager