Summary
Work History
Education
Skills
Timeline
Generic

Poornima Maurya

New Delhi

Summary

Dedicated professional with strong customer service skills. Committed to enhancing customer satisfaction through effective problem resolution and teamwork.

Work History

Fresher

sales company
10.2025 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Education

MBA - HRM

Amity University
05-2027

B.COM (HONS) - Commerce

Sri Aurobindo College
05-2024

Skills

  • Research analysis
  • Data interpretation
  • Customer service
  • Team collaboration
  • Problem resolution
  • Project management
  • Teamwork and collaboration
  • Communication skills
  • Strategic planning
  • Process improvement
  • Relationship building
  • Problem-solving
  • Planning
  • Leadership

Timeline

Fresher

sales company
10.2025 - Current

MBA - HRM

Amity University

B.COM (HONS) - Commerce

Sri Aurobindo College
Poornima Maurya