Poornima Ramaiah

Currently working as an Intelligent Automation Business Analyst (UiPath Certified RPA Business Analyst/ RPA Consultant). Over 9 years of total industry experience in various areas of Business Requirement Gathering & End-End Project Management for a BFS, Infrastructure reliability engineering, Process consulting. Worked on implementation of various business processes & tasks using RPA. Quick learner and excellent team player, ability to meet tight deadlines and work under pressure and strengthened in adaptability, analytical and problem-solving skill. Intake investigate the communications bridge between the partners, vendors, QA/Dev and IT teams. Knowledge in understanding of the principles and best practices of Software Configuration Management in Agile, Scrum, and Waterfall methodologies. Hands on experience in working closely with Business/Process SME’s to prepare Process Definition Document (PDD). Provide advice and actionable recommendations to clients for following best practises in line with the process & automation. Worked closely with clients to analyze IT system requirements, client’s needs and their resources to plan future road map and fulfill client’s expectations. Managed various customer Stakeholders for progressive associations, worked on various used cases/RFP/documentation/reports. Extensive Project Management experience & complete end to end Implementation for various clients. Excellent communication skills with the ability to present technical details to a non- technical audience. Dependable [Job Title] with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

• IBM Design Thinking
• Certified Uipath Task Capture, Automation hub & Business Analysis
• Certified Automation Anywhere Business Analyst
• https://www.directlyfromnature.com/Rescue_Remedy_Natural_Stress_Relief_p/rr-008.htm

• Awarded Shining star of the Quarter in 2020 for the uninterrupted deliverables.
• Awarded Performer of the Quarter from Cognizant Infra Service for Exceptional Project Execution during Q1 2013.
• Awarded Best Project Award by Cognizant Infra Service for efficient execution of project for an internal account for Q4 2013.
• Awarded Performer of the month for a leading US Insurance Client in 2015

• Client Servicing
• Identifying the improvement areas & implementing measures to attain customer satisfaction levels.
• Handling escalations for resolving critical issues; ensuring Business Continuity.
• Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.
• Team Management
• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
• Coordinating and ensuring meetings / feedback sessions happen on a regular & consistent manner.

• Date of Birth: 03/16/87
• Marital Status: Married

Financial Spreading, 11 Months, Financial Spreading is the process of transferring information from a borrower’s financial statements into the bank’s financial analysis platform. This process is done in order to analyze the risk associated with financing the customers. The automation solution has an unattended bot with two processes. One of the processes is to validate the file type, verify the statement type, extract the data, validate the sum with the actual value available in the statement and notify the Risk Analyst. The Risk Analyst verifies and corrects data when required. The other process is to write the manually verified data into the Financial Spreading platform and notify the Risk Analyst Commercial Bought Participation, 07 Months, Attended automation performs data extraction and classification from the Notices. Operators to validate the output and make adjustments. The Automation is developed to continuously learn from the adjustments made by operators and refine the processing for the next run. Notice Prioritization - Prioritize notices. Extract data using Data dictionary & Intelligent Document Processing. Wire Labelling - For initiated WIRE’s retrieve and tag the Affiliate Title Search, 06 Months, A title search identifies issues in the chain of title, liens and other tax issues, problems with the legal description of the property, judgments against the owner, and other issues that could prevent the buyer from taking ownership or using the property. Attended automation performs steps to search the title information for various county sites, download title, deeds, search notes, mortgages, taxes, judgements & liens and prepare the report HR Resume Screening, Employee Referral, Interview Scheduling, Offer Letter Generation, 10 Months, Automation involves extraction of resumes from job portals based on job skill requirements and mapping of resumes to the respective job requisition id’s. Also tagging of employees to the appropriate job requisition id’s for all the referrals. Scheduling of interview for all the open job requisition id’s and rolling of offer letter with all pre requisite checks and validate all the terms & conditions. Implementation of a Unified Altering console for auto ticketing, 24 Months, Framed a Roadmap and an Implementation Plan for a leading US Insurance client to set up & implement an unified Event Manager using Zenoss monitoring tool on Linux. Integrated various tools like SC Orchestrator, SolarWinds, Sitescope, vCenter, Citrix Edgesight, NetApp & SNOW with Zenoss. Complete end to end implementation was completed in stipulated time front ending all activities. Proposed Continuous Service Improvement plans for better performance of monitoring tools. Implementation of a CA Spectrum & eHealth Network monitoring tool, 36 Months, This process involved setting up & implementing of CA Spectrum & eHealth Network monitoring tool for monitoring of network devices in HA & DR. Configured network devices (Switches/Routers/Firewalls) for monitoring and finetuning of alerts . Post the stabilization for this environment BMC Event Manager(BEM) was integrated with network monitoring tools for auto ticketing of alerts. Production support monitoring tools for US pharmaceuticals, 12 Months, This project involved supporting of all the infrastructure assets that were adding for monitoring work on various applications like Sitescope, HPBAC, Remedy, OVOU & OVOW. Coordinated all application upgrades and Migration activities.

• Cooking
• Art
• Travelling
• Spending time with my kids