Poornima Sharma
Jaipur
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Executive
TaskUs
Mohali
10.2024 - Current
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Excelled in exceeding daily credit card application goals.
- Supported sales team members to drive growth and development.
- Took special orders in person and over telephone, generating additional revenue every month.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Customer Representative
GoDaddy
Mohali
06.2024 - 10.2025
- Followed up on customer inquiries not immediately resolved by telephone calls or emails.
- Developed positive relationships with customers through friendly interactions.
- Handled difficult or emotional customer situations with empathy and professionalism.
- Processed orders, forms and applications accurately.
- Responded to customer inquiries via phone, email and chat.
- Monitored customer accounts for changes or updates.
Business Development Executive
Civic Minds Pvt.Ltd
Mohali
01.2024 - 06.2025
- Collaborated with internal teams to develop tailored solutions for clients' needs.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Negotiated contracts with clients for new business development initiatives.
- Developed and implemented strategies to increase customer base and revenue growth.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Established strong relationships with key decision makers within client organizations.
- Collaborated with sales team members to identify target markets and develop sales strategies.
Result & Marketing Development Intern
Times Of India
Mohali
06.2023 - 07.2023
- Conducted market research to identify trends and opportunities for growth.
- Assisted with the design of promotional materials, such as flyers, brochures and banners.
- Prepared presentations for internal and external stakeholders.
- Conducted market research to identify new opportunities and potential customers.
- Optimized existing campaigns based on performance data insights.
- Analyzed customer feedback to improve product offerings.
- Conducted market research to identify customer trends and preferences.
Consumer Relations Manager
Reliance Digital
Jaipur
02.2022 - 09.2022
- Maintained records of customer interactions and transactions.
- Developed strategies to improve overall customer experience.
- Assisted customers with placing orders online or over the phone.
- Tracked performance metrics to measure the effectiveness of customer service initiatives.
- Monitored team performance against established goals and objectives.
- Resolved customer complaints in a timely manner.
- Analyzed customer feedback data to identify areas of improvement.
- Created reports on customer feedback surveys for management review.
Education
MBA - International Business Management, Marketing Mgt
Chandigarh University
Punjab09-2024
BBA - Management
SS. Jain Subodh Pg Autonomous College
Jaipur08-2022
12th - Commerce
My Own School
Jaipur04-2019
10th - General Studies
Sand Dunes Academy Sr. Sec. School
Jaipur03-2017
Skills
- Account management
- Marketing
- Team collaboration
- Customer outreach
- Public speaking
- Relationship building
- Complaint handling
Affiliations
- Scouts and Guides
- Department of Student Welfare
- NGO
- CU Fest
Languages
Hindi
First Language
English
Beginner
A1
Punjabi
Beginner
A1
Rajasthani
Beginner
A1
Certification
- RSCIT
Accomplishments
- Leadership Certificate
- Chandigarh University Fest certificate
- Participation Certificate in Cultural Activities
- Certificate for Management
- Certificate for Parade in Rajasthan From scouts and Guide
Timeline
Customer Service Executive
TaskUs
10.2024 - Current
Customer Representative
GoDaddy
06.2024 - 10.2025
Business Development Executive
Civic Minds Pvt.Ltd
01.2024 - 06.2025
Result & Marketing Development Intern
Times Of India
06.2023 - 07.2023
Consumer Relations Manager
Reliance Digital
02.2022 - 09.2022
- RSCIT
MBA - International Business Management, Marketing Mgt
Chandigarh University
BBA - Management
SS. Jain Subodh Pg Autonomous College
12th - Commerce
My Own School
10th - General Studies
Sand Dunes Academy Sr. Sec. School
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