Poornima Srivastava
Gurgaon
Summary
I am a cashier at Haldiram with strong skills in customer service and handling money. I want to change my career to the IT industry. I am good with technology and solving problems, and I am eager to learn more and work hard in a new IT role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Haldiram's Food International Ltd
Gurgaon
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
Customer Support Executive
Bajaj Finance
Sultanpur
03.2022 - 08.2022
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Reduced response times with effective prioritization of tasks and efficient time management skills.
Education
B.Com - Commerce
Kamla Nehru Institute of Technology
Sultanpur, India07.2023
Skills
- Customer Assistance
- Report Preparation
- Patience and Empathy
- POS system operations
Certification
Technical Skill
- Tally
- MS Office
- CCC
Languages
Hindi
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Cashier
Haldiram's Food International Ltd
09.2023 - Current
Customer Support Executive
Bajaj Finance
03.2022 - 08.2022
B.Com - Commerce
Kamla Nehru Institute of Technology