POORNIMA TALAWAR
Customer Service
Margao,Goa
Summary
To work with full strength in dynamic organization and to become associated with a work where I can utilize my skills and gain experience while enhancing the productivity and reputation.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
5
5
Languages
Work History
Customer Sales Associate
Saraswati Super Store
Panzorconi, Goa
06.2019 - 09.2021
Greets customers and makes them feel comfortable.
Interacts with customers, offering assistance and responding to queries about products and purchases.
Introduces promotions and new products to customers.
Operates cash register and handles cash payments and credit card processing.
Introduces promotions and new products to customers
Operates cash register and handles cash payments and credit card processing
Trainee Customer Service Executive
Go Airlines
Dabolim, Goa
10.2021 - Current
Check customers into airline systems adhering to policies and procedures. Issuing boarding passes and bag tags and identifying and processing dangerous goods.
Collect excess baggage.
Board customers onto flights whilst complying with safety and security procedures.
Ensure that check-in, bag drop and gates are open and closed on time to achieve on time performance.
Handled Arrival Hall PIR , DBR.
Assisted Special Passengers, PRM, YP, UMs
Education
SSC -
SHREE DAMODAR VIDHYALAYA ENGLISH HIGH SCHOOL
Goa 06.2016 - 05.2017
HSSC -
MOUNT MARY'S HIGHER SECONDARY SCHOOL OF ART'S COMM
Goa 06.2017 - 05.2019
Pursuing BA -
IGNOU THE PEOPLES UNIVERSITY
Goa 06.2020 - Current
COURSE - undefined
COMPUTER - undefined
TALLY - undefined
Skills
The ability to accept criticism and work well under pressure
Excellent verbal communication skills
Sensitivity and understanding
Leadership Teamwork Communication skills
CRM
Additional Information
- NATIONALITY INDIAN , DATE OF BIRTH 22/02/1997
Certification
Airport Handling Procedure
Hobbies
- Music
- Reading Novels
- Sports
Timeline
Airport Handling Procedure
06-2022
Airside and SMS training
06-2022
Enhance Customer skills
06-2022
Trainee Customer Service Executive
Go Airlines
10.2021 - Current
Pursuing BA -
IGNOU THE PEOPLES UNIVERSITY
06.2020 - Current
Customer Sales Associate
Saraswati Super Store
06.2019 - 09.2021
HSSC -
MOUNT MARY'S HIGHER SECONDARY SCHOOL OF ART'S COMM
06.2017 - 05.2019
SSC -
SHREE DAMODAR VIDHYALAYA ENGLISH HIGH SCHOOL
06.2016 - 05.2017