Poorvi Gupta
Mumbai,MH
Summary
Experienced with technical troubleshooting, system maintenance, and engineering support. Utilizes analytical skills and collaborative efforts to enhance operational efficiency. Track record of applying problem-solving techniques and technical knowledge to achieve optimal system performance.
Overview
3
3
years of professional experience
Work History
Associate Technical Engineer
Kyndryl
Pune
05.2022 - Current
- Manage and maintain infrastructure systems to ensure smooth operations and optimal performance.
- Deliver timely technical support to internal teams and clients, resolving infrastructure issues efficiently.
- Communicate complex technical details effectively to non-technical stakeholders.
- Collaborate with cross-functional teams to identify root causes and implement sustainable solutions.
- Adapt quickly to dynamic work environments and shifting project requirements.
- Awarded Star Performer EHP for outstanding performance and contribution to service excellence.
Education
Bachelor of Technology - Electrical and Electronics Engineering
Reva University
Skills
- Cloud Computing
- TWS
- CICS
- Infrastructure Management
- System Monitoring
- Team Management
- Customer Service
- Problem-solving
- Communication Skills
- Adaptability
- Quality Assurance
- Fast Learner
- Ability to Multitask
- Ability to Work in a Team
- Ability to Work Under Pressure
- Application support
- Incident management
- Operating systems
Languages
English
Hindi
Hobbies and Interests
- Dancing
- Playing Badminton
- Listening to Music
Timeline
Associate Technical Engineer
Kyndryl
05.2022 - Current
Bachelor of Technology - Electrical and Electronics Engineering
Reva University