POOSALA PAVAN KUMAR
Chennai
Summary
Results-driven Windows Server Administrator with 3.6 years of experience in managing and supporting enterprise-level Windows infrastructure. Proven expertise in Active Directory, DNS, DHCP, Group Policies, and system security. Adept at troubleshooting, performance tuning, patch management, and user support. A proactive team player with strong analytical and documentation skills, seeking to contribute to a forward-thinking IT team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Windows Server Administrator
HCL Technologies
Chennai
08.2022 - Current
- Administer and maintain over [3.6] Windows servers in production and development environments.
- Perform daily health checks, patch management, and system performance tuning.
- Manage user accounts, OU structure, and GPO policies in Active Directory.
- Configure and troubleshoot DNS, DHCP, file shares, and network connectivity.
- Coordinate with helpdesk and network teams for incident resolution and change management.
- Create and maintain server documentation, SOPs, and compliance reports.
- Monitor server performance and resolve system alerts using [monitoring tool, e.g., SolarWinds/Nagios].
- Handle backup/restoration tasks using [e.g., Veeam, Windows Server Backup].
- Automate routine tasks using PowerShell scripts.
- (3.6 Years Total Experience)
Wipro Technologies
12.2021 - 06.2022
- Provide first-level technical support to end users via phone, email, and remote tools for hardware, software, network, and application issues.
- Log, prioritize, and manage incidents and service requests in ITSM tools like ServiceNow/BMC Remedy.
- Troubleshoot and resolve Windows OS, MS Office, VPN, and other desktop application issues.
- Perform user account management (password resets, access provisioning) in Active Directory and Microsoft Exchange.
- Support enterprise systems such as Outlook, Office 365, Citrix, and remote desktop environments.
- Escalate unresolved issues to relevant support teams following SLAs and update users on progress.
- Maintain knowledge base articles and standard operating procedures (SOPs) for known issues and fixes.
- Deliver excellent customer service, ensuring user satisfaction and first-call resolution (FCR) targets are met.
- Assist in the onboarding and offboarding of employees, including system setup and access rights.
- Monitor and track recurring issues and contribute to root cause analysis to reduce ticket volume.
- Key Responsibilities:
Education
Master's - Computer Application
Kakatiya University
Warangal01.2020
Skills
- Operating Systems: Windows Server 2012 / 2016 / 2019
- Services: Active Directory, DNS, DHCP, Group Policy, WSUS
- Tools: PowerShell, Remote Desktop Services, Event Viewer
- Backup & Monitoring: Veeam, Windows Backup, Nagios/SolarWinds (if applicable)
- Virtualization: VMware, Hyper-V, ILO
- Cloud (Basic Knowledge): Microsoft Azure (IaaS, VM provisioning)
- Ticketing Systems: ServiceNow, JIRA, Remedy, Smart It
- Protocols: TCP/IP, RDP, SMB, FTP
Certification
ITIL Foundation (optional)
Languages
English – Fluent
Projects
Server Consolidation: Deployed Hyper-V for server virtualization, reducing hardware usage by 40%., Patch Automation: Implemented automated patching via WSUS and PowerShell across 1500+ servers.
Accomplishments
- Reduced server downtime by 25% by implementing proactive monitoring and response strategies.
- Successfully migrated 1500+ servers from Windows Server 2012 to 2019 with minimal downtime.
- Streamlined user onboarding process with automated PowerShell scripts.
Timeline
Windows Server Administrator
HCL Technologies
08.2022 - Current
Wipro Technologies
12.2021 - 06.2022
Master's - Computer Application
Kakatiya University
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